Client Executive

Polymarket•New York, NY

About The Position

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. Our Business Development team owns the relationships that drive Polymarket's growth. As we scale to handle billions in trading volume, we need someone who can own a portfolio of high-volume traders and be accountable for their engagement, retention, and growth. This is a high-ownership role where you'll be the human face of Polymarket for our most important users. You'll acquire new traders, onboard them personally, and keep them active through proactive relationship management. When something breaks, you get the first call. When major events go live, you're already reaching out.

Requirements

4+ years in sales, relationship management, trading desk support, customer success, or similar role with direct performance accountability
Comfortable with high-volume outbound and inbound communication via text, calls, and DMs
Strong written and verbal communication skills with ability to build trust quickly and follow through reliably
Highly organized and self-directed approach to managing a book of clients without needing detailed playbooks
Results-driven mindset focused on outcomes rather than activity metrics

Nice To Haves

Background in prediction markets, sports betting, or trading
Experience in crypto or web3 industry
Previously owned and managed a book of high-volume trading clients

Responsibilities

Own a portfolio of high-volume traders and take accountability for their trading, satisfaction, and retention
Acquire new high-volume traders through direct outreach, referrals, and targeted initiatives, then convert them into active platform participants
Reactivate dormant traders by identifying blockers and targeting based on various initiatives
Resolve friction points quickly and act as the bridge between traders and our product, operations, and leadership teams
Surface feedback from your portfolio to internal teams and advocate for improvements that benefit our customers