Client Executive - Consumer Interactive
About The Position
The Client Executive is responsible for managing and growing a portfolio of customer accounts through relationship management, account planning, renewal support, and opportunity identification. This role develops a strong understanding of customer objectives and works collaboratively across internal teams to deliver value, strengthen client engagement, and support revenue retention and expansion. This role will report directly to the Sales Director. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Requirements
- Bachelor's Degree or equivalent experience.
- 5+ years of experience in account management, customer success, consultative sales, or relationship management.
- Experience managing commercial customer relationships.
- Strong presentation and communication skills.
- Ability to manage multiple priorities in a dynamic environment.
- Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
Responsibilities
- Manage and grow a portfolio of strategic Consumer Interactive accounts, including Offer Aggregators, Credit Builders, and Commercial customers, by building strong relationships with key stakeholders and serving as a trusted advisor.
- Achieve revenue and retention goals through account planning, consultative selling, renewal management, and identification of cross-sell and upsell opportunities across credit, identity protection, and related solutions.
- Lead customer-facing business reviews, executive meetings, and internal account planning sessions to align customer objectives with TransUnion solutions and drive successful business outcomes.
- Partner with Client Value Executives, Sales, Industry Executives, and cross-functional teams to mitigate account risks, expand product adoption, and support customer retention and growth initiatives.
- Analyze account performance, usage trends, and market opportunities to develop strategic account plans, advocate for customer needs, and maintain accurate CRM and account documentation.
Benefits
- Day-one eligibility for medical, dental, and vision coverage
- Supplemental plan options
- Spousal, domestic partner, and other eligible dependent coverage
- Tax-advantaged HSA and FSA accounts
- Company-paid basic life and AD&D
- Optional voluntary life and AD&D for you and your family
- Short- and long-term disability
- Legal plan
- Pet insurance
- Travel accident coverage
- Adoption assistance
- Fertility planning coverage
- Caregiver support
- Dependent Care FSA for possibility of an employer match
- Complimentary Care@Work membership
- Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return
- 401(k) with employer match
- Employee Stock Purchase Plan (ESPP)
- Financial wellness resources
- Career coaching
- Optional long-term care insurance
- Tuition reimbursement
- Flexible time off for exempt employees or paid time off for nonexempt employees
- Up to 12 paid holidays per year
- Commuter benefits
- Employee discounts
- Charitable gift matching
- Paid volunteer time off
- Corporate volunteer events
- 24/7 support including professional therapy, coaching, and emotional well-being programs
- Guided meditation and resources that support physical, mental, social, and financial wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
