Client Executive Manager, Global Payments & Client Services

Citi • New York, NY

1d • $170,000 - $300,000 • Hybrid

About The Position

Citi is looking for a Client Executive Manager to lead a high-performing team of Client Executives operating at the heart of Citi's global payments and cash services business, serving some of the world's most strategically significant technology and communications clients. In this senior management role, you will own the end-to-end client experience across complex, multi-region relationships — from executive governance and transformation program leadership to escalation resolution and regional service delivery. Your impact will be felt across client outcomes, team performance, and the continued evolution of Citi's global payments capabilities.

Requirements

• 15 or more years of experience within a global financial institution, with a track record of delivering complex client service and relationship management at senior levels.
• 8 to 10 or more years of people management experience, including hiring, developing, and leading client service or account management teams on a regional or global basis.
• Demonstrated experience leading client service functions as an account manager or as a manager of a client service team, with direct accountability for escalation resolution and service quality.
• Ability to manage competing client priorities across a regional portfolio, conduct impact analysis for change programs, and communicate outcomes clearly to both client and internal stakeholders.
• Sound understanding of risk and control principles, with the ability to apply sound judgement in client and business decisions while adhering to regulatory requirements and internal policy.
• Bachelor's degree or equivalent professional experience in a relevant field.

Nice To Haves

• Master's degree in a relevant field such as finance, business administration, or a related discipline.
• Familiarity with global payments infrastructure, including payment rails such as ACH, SWIFT, SEPA, or ISO 20022, and an ability to engage credibly with technically oriented clients and internal product teams.
• Experience engaging with AI-enabled service models, digital transformation programs, or electronic banking account management initiatives within a financial services context.

Responsibilities

• Lead and develop a team of Client Executives supporting major global clients across the technology and communications sector, providing day-to-day guidance, performance oversight, and career development to ensure the team delivers to the highest standard.
• Own regional client service escalations end-to-end, driving the resolution of complex and recurring service issues, authoring incident reports, and refining escalation processes to reduce client impact over time.
• Partner closely with Sales teams to understand client business priorities, identify cross-sell opportunities, and coordinate internal product, technology, onboarding, compliance, and operations teams to deliver tailored client solutions.
• Oversee the impact assessment and client communication for regional market and platform changes, managing client priorities through change rollouts to ensure seamless continuity of service.
• Govern regional client policies and lead the evolution of client engagement practices across the Client Executive and Account Manager community, setting clear standards and accountability frameworks.
• Lead quarterly business reviews and structured governance forums with senior client stakeholders, translating client feedback into actionable internal plans and ensuring follow-through across all committed workstreams.
• Maintain strong governance and controls across all client-facing activities, working alongside Legal, Compliance, Risk, Audit, and Finance to uphold regulatory standards and safeguard Citi's reputation in every client interaction.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior