Client Executive, Institutional Asset Owners (Asset Servicing)

Northern Trust • Boston, MA

1d • Hybrid

About The Position

The Client Executive will serve U.S. public pension funds, union and Taft Hartley benefit plans, and supranational and quasi government institutions as a senior relationship and delivery leader for a portfolio of large, complex asset owners. The successful candidate will own total relationship strategy with accountability for retention, growth, client satisfaction, profitability, and commercial outcomes, leading consultative relationship management and delivery across custody, fund administration, governance, and asset servicing, while advising on industry trends, escalating issues, and driving expansion and prospecting.

Requirements

• 10 to 15 years of experience in relationship management, business development, and client servicing, with significant exposure to asset servicing and investments.
• Strong interpersonal, negotiation, delegation, and sales capabilities to manage complex relationships.
• Proven leadership and organizational skills to assess client needs and mobilize resources across a matrix organization.
• Knowledge of asset servicing products, investments, and segment specific considerations, including plan design and specialized reporting and structure requirements.
• Understanding of end to end operations and how the components connect, with a data driven approach to improving effectiveness and identifying opportunities.
• Strong understanding of clients, competitors, the broader marketplace, and key industry trends.
• Clear, concise communicator with a collaborative approach across internal partners.

Responsibilities

• Own the total relationship plan and strategy
• Deliver consultative relationship management and drive solutions
• Lead proactive client engagement and industry counsel
• Ensure accountability, service quality, and issue escalation
• Manage profitability and pricing strategy
• Partner effectively in a matrix and influence outcomes
• Address servicing gaps and use data to improve effectiveness, risk management, and client outcomes.
• Contribute to growth and prospecting
• Support new business efforts and targeted prospecting within the market.

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed