Commercial Lines Client Executive

The Jonus Group•West Chester, PA

About The Position

Seeking a highly skilled and motivated Client Executive – Commercial Lines to join a team. This role is pivotal in managing and growing a portfolio of commercial clients through exceptional service, risk advisory, and sales activities. The ideal candidate will possess strong insurance expertise, consultative selling skills, and the ability to independently evaluate complex risks while balancing client retention and growth objectives. This position offers a high degree of autonomy and the opportunity to make a significant impact within our organization.

Requirements

Active Property & Casualty Insurance License is required.
Strong knowledge of commercial insurance and risk management practices.
Proven sales, prospecting, and relationship-building skills.
Excellent communication, negotiation, and presentation abilities.
Ability to independently manage a book of business and sales pipeline.
Proficiency with agency management systems, CRM platforms, and carrier portals.
Strong organizational and time management skills.
Commitment to professional development and staying current with industry trends and regulations.

Responsibilities

Manage a portfolio of commercial clients by cultivating strong relationships, proactively identifying insurance needs, resolving service issues, and delivering exceptional client experiences to support retention and growth.
Drive business growth by identifying and qualifying prospects through referrals, networking, and existing client relationships to generate new business opportunities.
Conduct risk assessments and provide consultative recommendations regarding insurance coverage, policy structure, and risk management strategies.
Coordinate all aspects of the policy lifecycle, including submissions, renewals, endorsements, cancellations, and coverage modifications, ensuring compliance with agency and carrier requirements.
Maintain accurate and current client records, policy documentation, activity notes, and sales pipeline information within agency management systems and proprietary software platforms.
Achieve established performance goals and key performance indicators (KPIs), including new business production, retention, cross-selling, and overall book growth.
Develop and maintain strong relationships with carriers and underwriters, advocating for favorable coverage terms, conditions, and pricing.
Collaborate with internal service teams, marketing personnel, carrier partners, and agency leadership to deliver comprehensive solutions and ensure a seamless client experience.
Provide feedback on process improvements, service enhancements, market opportunities, and product development initiatives.
Mentor and support Client Specialists and Client Managers as needed to strengthen team performance.
Participate in continuing education and professional development activities to maintain expertise in commercial insurance products, industry trends, and regulatory requirements.