Client Engineer
Adams Brown Technology Specialist LLC•Wichita, KS
•Hybrid
About The Position
We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Client Engineers are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Client Engineers provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.
Requirements
- Server and networking hardware support experience required
- Must be able to travel onsite to client premises
- Experience with using networking tools
- Understanding of hardware, software, security tools, and concepts
- Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
- Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
- Client service oriented and positive participating team member
- Onsite hardware set up and support experience, preferably with an MSP
- Strong mechanical aptitude, working with tools and various networking supplies
- Ability to maintain confidentiality of the company and client information
- Excellent written and verbal communication skills required
- Ability to document and follow established company procedures
- Ability to manage multiple tasks and priorities effectively
- Willingness to lift and move IT equipment as needed
Nice To Haves
- IT Glue experience preferred
- WatchGuard/Firewall experience preferred
- StorageCraft, Datto backups experience preferred
Responsibilities
- Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
- Identify, document, prioritize, troubleshoot, and escalate service requests
- Facilitates the restoration of normal service operation while minimizing impact to the end-user
- Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
- Evaluates and identifies installations and other needs in a new client environment
Benefits
- substantial paid-time-off
- comprehensive benefit package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
