Bilingual Economic Services Client Engagement Specialist- El Jebel, CO

Eagle County•El Jebel, CO

53d•$26 - $30•Onsite

About The Position

Be the face of Economic Services in the Roaring Fork Valley! We are looking for a Client Engagement Specialist to join our team and provide exceptional customer service to residents seeking assistance with economic programs and resources. Being part of the DHS family: The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future. Economic Services (a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports. The Economic Services (ES) Client Engagement Team helps people apply for and access benefits and services. They answer questions, schedule appointments, and refer clients to other resources. The Client Engagement Specialist (El Jebel) is the main point of contact for Eagle County residents in the Roaring Fork Valley who need help with ES programs. This is a mostly independent role requiring good customer service skills. Read the full job description here

Requirements

Bilingual (English/Spanish) required
2+ years of customer service or related experience (human services preferred)
Excellent communication and interpersonal skills
Ability to work independently and make sound decisions
Strong computer skills and proficiency with Google Suite

Responsibilities

Provide exceptional customer service in-person, virtually, and by phone
Answer questions, schedule appointments, and resolve client issues
Manage client documents and referrals
Assist with public assistance programs like SNAP and Medicaid
Work independently in our El Jebel office

Benefits

Working with community members and providing them with government assistance such as Food, Bill payments, Medicaid, Financial Assistance and much more.
A collaborative, bilingual team who supports each other, has fun and works together
Ability to start a career in local government, state government or human services.
This position is part of an award-winning team and an organization named Best Place to Work.
On-the-job training provided
Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
Wellness program where you can earn cash or extra days off
12 paid holidays
Paid time off (starting at 12 days) and additional medical leave
Paid volunteer hours
8% (dollar for dollar match) retirement plan
Free classes at Colorado Mountain College
Eagle County University classes (internal trainings)
Tuition reimbursement programs
Bilingual Pay Incentive
Free bus pass and more