Client Engagement Specialist

Avenues Recovery • Metairie, LA

20h • Onsite

About The Position

The Client Engagement Specialist plays a key role in promoting client engagement, retention, and success throughout the treatment process. This individual builds strong relationships with clients, provides support during challenging moments, and helps foster a positive treatment experience.

Requirements

• High School Diploma or GED required.
• 1+ year of experience in addiction treatment, behavioral health, case management, recovery support, or a similar client-facing role preferred.
• Experience as a Recovery Coach, Peer Support Specialist, Behavioral Health Technician, Case Manager, or related role is highly desirable.
• Strong interpersonal skills with the ability to build trust and engage clients in treatment.
• Ability to manage difficult situations and provide crisis intervention when needed.
• Strong communication and documentation skills.
• Proficiency with Microsoft 365 programs.
• If in recovery, a minimum of one year of sustained sobriety is required.

Nice To Haves

• The ideal candidate is energetic, approachable, and passionate about recovery.
• They excel at building trust with clients, remain calm under pressure, and are committed to helping individuals stay engaged in treatment and achieve lasting success.

Responsibilities

• Build meaningful relationships with clients to increase treatment engagement, motivation, and retention.
• Provide crisis intervention and de-escalation support to clients who may be at risk of leaving treatment against medical advice (AMA).
• Serve as a trusted resource and advocate for clients throughout their treatment journey.
• Collaborate with clinical and support staff to identify and address barriers to treatment participation.
• Train, support, and guide client support staff in effective engagement strategies, crisis intervention, and safe client supervision.
• Occasionally facilitate groups to remain connected to client needs and treatment community dynamics.
• Record all client interactions, reports, observations, and interventions in client charts.
• Promote a safe, supportive, and recovery-focused environment for all clients.

Benefits

• Generous PTO
• Competitive compensation
• 401(k) with 100% employer match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Accident Insurance
• Critical Illness Coverage
• Hospital Indemnity Coverage
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Employer-Paid Life and AD&D Insurance
• LifeTime Benefit Term Insurance with Long-Term Care
• Legal Coverage
• Pet Insurance
• Identity Theft Protection
• Employer-Paid Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Dependent Care FSA (DCFSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED