Client Engagement Specialist,2nd Shift

Keys to Change•Phoenix, AZ

6d•Onsite

About The Position

The Client Engagement Specialist, 2nd Shift, will provide direct service to individuals who utilize Respiro by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness. Respiro is a transitional shelter operated by Keys to Change. Respiro is intended to be a 24-hour space where those who are unhoused and unsheltered are able to have a place of respite as they engage in services necessary to end their homelessness.

Requirements

High school diploma or equivalent
A minimum of one year of relevant employment experience
Knowledge of homeless resources
Ability to work with individuals with diverse needs
Ability to communicate clearly and professionally
Ability to work as a team player and at times, independently
Ability to multitask
Ability to work in a fast-paced environment
Ability to maintain a calm demeanor in high-stress situations
Demonstrated personal responsibility and integrity
Show initiative and an ability to work independently
Sensitivity to cultural diversity
Written and verbal communication skills
Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts
Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment
Valid Driver's License/Clean 3-year MVR
Mobility sufficient to conduct regular duties within a normal office environment
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment
Must provide a valid Fingerprint clearance card on the first day of employment
Must provide TB test results within 30 days of employment

Nice To Haves

Spanish language proficiency

Responsibilities

Provide direct service to individuals who utilize Respiro by way of outreach and engagement.
Connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources.
Monitor shower and restrooms utilization to ensure access to all clients.
Participate in mandatory trainings and weekly meetings.
Maintain an organized work area.
Enforce all Client Rights and Responsibilities and abide by Keys to Change Policy and Procedures.
Engage clients with a welcoming and positive attitude.
Update resources regularly to ensure accurate information distribution.
Apply critical thinking in finding quick solutions to individual homelessness.
Assist clients assigned to navigators/case managers with document collection and uploading to HMIS when those staff are offsite.
Document client interactions in the Homeless Management Information System (HMIS) clearly and effectively.