Client Engagement Manager

Intelerad • Remote, UNITED STATES

3d • $78,000 - $82,000 • Remote

About The Position

We are seeking a driven Client Engagement Manager to build and lead our Client Engagement program from the ground up, transforming client success stories into a powerful engine for brand awareness and pipeline growth across our medical imaging solutions portfolio. This role requires someone who can architect a compliant, scalable engagement strategy while forging strong cross-functional partnerships with alliances, legal, sales, and product teams. You will own the end-to-end client engagement lifecycle, from recruiting and developing a referenceable client base to activating those relationships through storytelling, events, and sales enablement, all while ensuring every program element aligns with company and industry compliance standards.

Requirements

• Bachelor’s degree in Marketing or related discipline (or equivalent combination of training, certifications and experience)
• 2+ years of progressive client and/or partner marketing or retention/loyalty marketing experience within the technology industry

Nice To Haves

• Ability to collaborate and influence cross-functional stakeholders and external partner
• Strong strategic thinking, collaboration, and analytical skills
• Excellent written and verbal communication skills
• Passion for serving and understanding clients and key stakeholders
• Out-of-the-box, creative self-starter
• Experience supporting industry events such as user groups, webinars, and roundtables
• Strong project management skills
• Working knowledge of client management technologies including CRM, CSM, social media and project management tools
• Proficient in Microsoft Office Suite products, especially PowerPoint
• Ability to build integrated marketing campaigns and execute across multiple channels
• Healthcare experience preferred

Responsibilities

• Build a formal client engagement program from the ground up, designed as a mutually beneficial exchange: Intelerad gains strong references, referrals, and timely client feedback on messaging, product direction, and company strategy, while participating clients receive fair market value incentives and access to a peer networking community.
• Track client engagement program KPIs and analyze program performance with the goal of consistently improving performance.
• Uncover, develop, and manage a database of client stories and identify opportunities to integrate these elements into overall marketing processes and campaigns.
• Conduct effective recruitment of Intelerad’s client engagement program to increase the size of referenceable client-base.
• Play a key role in hosted and sponsored events and webinars, identifying client speakers, facilitating content development, and ensuring a high level of participation and engagement.
• Partner with legal and compliance teams to develop a vast understanding of company and industry policies to ensure all elements of the engagement programs adhere to policies.
• Facilitate sales reference requests through the client engagement program.
• Partner with product & technology teams to facilitate client and partner feedback forums to ensure Intelerad’s solutions and services exceed client expectations.

Benefits

• Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level