Client Engagement Manager - C&M - Product Innovation - US

PA Consulting•Boston, MA

10h•Hybrid

About The Position

At the forefront of our growth engine, our Client Engagement Managers are not just sales leaders — they are trailblazers, hunters, and relationship architects, passionate about unlocking new possibilities in markets hungry for innovation. With deep expertise in sales and business development, you’ll play a pivotal role in uncovering and capturing high-potential opportunities across the High-Tech market. In this highly creative environment, you’ll actively partner with visionary product design and engineering teams, translating client inventive ideas into compelling market solutions. Your role will center on sourcing, qualifying, and accelerating exciting new product innovation opportunities. You’ll also chart bold new routes to market and bring novel concepts to life. You’ll leverage your established industry network to spark conversations with key decision-makers, opening doors for collaborative ventures and strategic growth. Your flair for engagement and sharp market insight will help position PA as the go-to partner for organizations seeking to pioneer the next generation of products and technology. The successful candidate for this role will operate across the early stages of our sales pipeline to develop product innovation opportunities. While not exclusive, one of the primary focus areas for this role will be the identification, outreach, and contact initiation for individuals in consumer industries whose role is focused on product innovation. This includes Chief Innovation Officers, CTOs, VPs of Design, Product Marketing, and their respective teams across the top high-tech companies globally as well as well-funded startups delivering physical and digital experiences.

Requirements

Extensive network in Consumer Products, Industrial & Manufacturing, and/or High Tech
Experience in business development with strong track record of driving business growth and building trusted client relationships
Track recording of developing and implementing a strategic sales plan that takes into account the changing needs of the consumer industry and the competitive landscape
Understanding of the industry, including the current regulatory environment, policies, and trends
Experience of selling technology consultancy and product development services
Experience and understanding of the development process for product innovation and internal transformation initiatives
Solid understanding of the industry needs, trends, and solution spaces
Ability to speak with confidence and conviction to what we as a firm see in the market to build trust and rapport with prospective clients
Ability to present PA in an articulate positive light with a polished approachable manner
Existing network they can tap into for outreach as a source of potential work for the firm
Personal work ethic driven by the attainment of a realistic with stretch sales goal evaluated on a quarterly basis
Ability to plan, execute, and manage conversations on a daily basis with the flexibility and understanding that pivots are needed and failure to connect with clients is a reality

Responsibilities

Defining and developing account plans for target “Foundation Accounts” which will focus our attention and sales effort for the coming year
Incubate, develop and maintain our client engagement plans to map existing, and grow new, relationships with senior prospective clients and buyers
Creating “leads” (named clients) who we can manage through PA’s CRM platform
Work with marketing colleagues to successfully co-develop the best market material to drive further sales to pursue industry recognition of PA as an ingenious technology solutions leader within Consumer Products, Industrials & Manufacturing, and High-Tech sectors with Design, Engineering and Innovation leads, while embodying the values and purpose of PA
Delivering capability presentations about who we are at PA and what we can offer across our DES and wider consulting capabilities
Continuously monitor and analyze competitor activities within the market and our customers
Provide market intelligence and clearly defined customer needs to Design and Engineering teams to support associated product and proposition development
Leading the qualification of “early opportunities” and managing early stages of our sales processes within our CRM tool and sales network
Leading and progressing a qualified sales pipeline that underpins revenue and profit targets within the Foundation Accounts and the industry
Support the setup of bid and pursuit teams, leveraging wider PA capabilities to progress sales opportunities into proposals
Support the introduction of PA SMEs to clients where and when appropriate to carry discussions forwards to further consolidate relationships and bid opportunities
Support initial stages of bid management but will, in the main, transition from the point of bidding to turn their attention to the next contact in need of nurturing into a sales opportunity
Deliver Business Growth – mastery of our focus area value props and transition of the number of expected Contacts, which should be developed into Types and transferred to MC/AP/P
Supply in CRM content in notes for populating Exec Summary for a bid
Build & Maintain Great Relationships – constantly build, nurturing, and maintaining strong relationships with Contacts
Developing Insight & Innovation – find and share new ways of using CRM to make us more efficient and sales tactics to get to decision makers faster
Own new TR creation with marketing so we have a constantly growing pipeline year in and year out
Managing & Developing Myself & Others – managing their own pipeline and the upskilling of PA
Developing Technical & Craft Excellence – own a facet of the commercial process and develop best in class playbooks to deliver on this in C&M, then teach to others in C&M to raise the overall tide