Client Engagement Manager

Elder Research•Charlottesville, VA

1d•Hybrid

About The Position

Elder Research Inc., a ManTech Company, (ERI) is a consulting firm specialized in providing analytic solutions to clients in Commercial and Government industries. We work in a fast-paced environment, solving new and challenging problems on a daily basis. We are trusted advisors to our clients, building lasting relationships and partnering as preferred analytics providers. We use a variety of programming languages and tools to create analytic solutions, often fitting within our clients� environment and needs. ERI is currently seeking a Client Engagement Manager (CEM) to serve our Commercial clients. A CEM will have the opportunity to develop and utilize leadership skills, build strong relationships internally and externally, intersect their passion for advanced analytics to both project delivery and business strategy, and oversee the health and growth of their clients. Candidates in, or willing to relocate to, Raleigh, NC, Charlottesville, VA or Atlanta, GA will be considered.

Requirements

Bachelor’s degree in engineering, business, or technical field.
Multi-year experience with project management and/or software development lifecycles
Multi-year experience managing and delivering complex projects
Multi-year experience in the consulting industry (technology, management, strategy) and managing client engagements with either internal or external clients
Multi-year experience growing and expanding business portfolios
Experience in a subset of the following or related fields – engineering, software development, programming, data management and architecture, business intelligence, data mining, operations research, machine learning, analytics delivery, project management.
Understand and appreciate both hard consulting skills (processes, lifecycles, project management, management and strategy consulting frameworks) and people-skills (relationship building, engagement, trust, communication).
Able to create clarity from ambiguity.
Effective Listeners, Communicators, and Presenters.
Ability to articulate the value of data science, statistics, and machine learning to clients and their business.
Collaborative member of a high-functioning team, able to navigate uncertainty and multiple perspectives towards client and organizational success.

Nice To Haves

Experience in CPG, manufacturing, finance, insurance, or hospitality.
Master’s degree in math, statistics, engineering, or business administration.

Responsibilities

Drive technology and analytics delivery by managing client relationships, consulting projects, and technology teams.
Interface with executive leaders and service lines of Engineers, Data Scientists, Technical Business Analysts, and other experts to aid in business analysis, technology design and delivery, quality assurance, and project reporting.
Interface with clients at numerous levels of an organization to drive the tactical delivery of analytics projects.
Partner with Portfolio Directors to define and drive an analytics strategy and roadmap.
Develop long range engagement plans that outline strategy growth initiatives for their portfolio of clients.
Interface with technical service lines leaders to outline service offerings and with Portfolio Directors to develop roadmaps for on-contract growth.
Contribute to project planning as it relates to resources required, applicable solutions, scope, schedule, cost, and client engagement.
Monitor and report on critical metrics like utilization, burn rate, timeline, and risk.
Contribute to internal and external documentation of efforts such as project summary reports, blogs, retrospectives, and quarterly reviews.
Facilitate client engagements and relationships in partnership with other leaders, with an eye towards growth and expansion.
Contribute to project proposals (scope, level of effort estimates, schedules), statements of work, and price proposals for new work and expansions to existing work.
Maintain and communicate a solid understanding of analytics and data science techniques, tools, approaches, methodologies, and solutions.
Partner with other Service Line managers to drive continuous feedback, team upskilling, and professional growth to ensure high-quality client delivery.