Client Engagement Coordinator Student
About The Position
The Center for Social Justice (CSJ) is looking for a highly motivated individual to provide key administrative and communications support to its legal programs and office operations. The CSJ operates free legal services programs for the community, including the Consumer Debt Initiative and CORI Sealing & Expungement Project, through which students at WNE Law may gain experiential learning opportunities. The CSJ also serves as a hub for public interest activity and innovative, interdisciplinary research and advocacy at WNE Law. The Client Engagement Coordinator will work closely with the CSJ Director, Staff Attorney, law students, volunteers, and clients, exercising sound judgment, maintaining strict confidentiality, and managing multiple priorities in a faced-past legal and academic setting.
Requirements
- Experience providing direct client or customer service, preferably in a nonprofit, legal, healthcare, social services, education, or community-based setting.
- Demonstrated understanding of the nature of working with underserved communities.
- Effective verbal and written communication skills with a high level of professionalism and care.
- Ability to communicate with individuals facing challenging legal circumstances.
- Analytical skills, sound judgment, and excellent attention to detail.
- Ability to work collaboratively, proactively, and flexibly in a fast-paced legal environment.
- Proficiency with Instagram, LinkedIn, Microsoft Office, and Adobe Pro.
Nice To Haves
- Fluency in Spanish is preferred.
- Proficiency with Clio, Canva, and/or generative AI is a plus.
Responsibilities
- Manage incoming and outgoing communications from CSJ office phone and organizational email.
- Conduct client intake, eligibility screening, and referral coordination.
- Coordinate appointments, follow-up and reminder communications, and case-related administrative processes.
- Accurately log data in client management software.
- Assist with processing incoming mail and court intakes.
- Maintain referral sheet for legal and social services.
- Operate CSJ social media accounts (Instagram, LinkedIn)
- Design content for CSJ social media, website, and other external communications (e.g., newsletter).
- Assist CSJ Director in coordinating with WNE communications and marketing teams.
- Maintain CSJ alumni database and ensure that students, alumni, and stakeholders remain engaged with CSJ social media.
- Help advertise CSJ events and services.
- Attend events and clinics when possible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
