About The Position
The Client Engagement & Adoption Director drives customer engagement, maximizes product adoption for key Advarra technology solutions, and ensures long-term client success. This role will be responsible for developing and executing strategies that enhance user adoption, optimize customer experience, and improve/maintain retention. The ideal candidate has a strong background in customer success, product adoption, and stakeholder engagement within the healthcare technology industry.
Requirements
- 8+ years’ experience in customer success, client engagement, or adoption-focused roles in a SaaS company
- BS in Business or relevant degree or equivalent combination of education and experience
- Solid understanding of clinical trials, including key stakeholder roles and the broader clinical trial technology ecosystem
- Strong strategic thinking with a data-driven approach to measuring engagement and adoption
- Exceptional communication and relationship management skills, with the ability to engage stakeholders at all levels
- Ability to manage and scale adoption programs across multiple customer segments
Nice To Haves
- Effective interpersonal skills
- Strong business acumen
- Strong verbal and written communication skills
- Effectively identifying customer needs
- Effective at working remotely
Responsibilities
- Develop and implement scalable adoption strategies to ensure clients achieve maximum value from their licensed products
- Build and maintain strong relationships with clients, ensuring proactive engagement and satisfaction
- Manage the creation and ongoing support of adoption programs, workshops, and resources to support clients with effective platform utilization
- Leverage product usage analytics to identify adoption trends, customer pain points, and opportunities for deeper engagement
- Work closely with Product, Commercial, Marketing, and Client Success teams to align adoption strategies with business objectives
- Identify and cultivate customer champions who can share success stories, participate in case studies, and contribute to community engagement
- Partner with account teams to proactively address risk factors and drive expansion opportunities within existing accounts
- Provide input to Product Management on existing and potential product features and enhancements, acting as a thoughtful conduit for client/user feedback
- Provide input to Marketing and Commercial on relevant client feedback
- Stay current on new market and competitive developments
Benefits
- health coverage
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
Number of Employees
501-1,000 employees
