Client Disputes Analyst

WaFd Bank•Boise, ID

10d•$20 - $23•Onsite

About The Position

The Client Disputes Analyst is responsible for providing high-quality support to Branches, the Client Care Center, Deposit Operations, Payment Operations, and other internal departments to best support the Company’s business goals and service level expectations. Each department member may have an emphasis in one or more specific areas of service; however, cross-training in multiple functional areas is expected. Along with the key functions listed below, this position is expected to uphold the value that WaFd Bank places on Simply Being Kind when servicing our co-workers and clients.

Requirements

Position requires a High school diploma, or approved equivalent.
Working knowledge of deposit accounts
Must have excellent written and verbal communication skills, effective analytical skills, and organizational skills.
Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment.
Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.
Demonstrated experience with Microsoft Office – Excel, Word and electronic communication systems.

Nice To Haves

Preferred 1-2 years of experience in banking or the financial services industry
Knowledge of Reg E, Reg CC, UCC, Nacha rules and the dispute process is preferred.

Responsibilities

Research and process client dispute claims for transactions including: WaFd Bank and non-WaFd Bank ATM transactions, Debit cardholder disputes, Zelle and Bill Pay transactions, Internal and online banking transfers, Checks, wires, and ACH transactions, In-branch unauthorized transactions
Assist branches with general fraud and dispute inquiries
Investigate and resolve WaFd ATM malfunctions
Reconcile multiple general ledger accounts related to the dispute process
Respond to internal and external client inquiries with accuracy, efficiency, and professionalism
Answer phone calls and emails in a courteous, respectful, and timely manner
Collaborate with colleagues and departments with a high level of professionalism and attentiveness
Perform tasks in compliance with applicable state and federal regulations
Participate in ongoing training and development through self-study, computer-based learning, and instructor-led sessions
Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements
Maintain regular, consistent, and punctual attendance unless otherwise approved
Adhere to the Bank’s Information Security policies to ensure secure handling of confidential and proprietary information
Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
Complete and pass all assigned eLearning courses and certifications as required.
Adhere to and ensure staff adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements.
Complete special projects as assigned.
Completes any other job-related duties as assigned by manager or supervisor.