Client Director - Telco

ServiceNow•Addison, TX

11d•$172,000 - $255,000•Hybrid

About The Position

Drive new business across a defined set of ServiceNow's largest existing Telco accounts. You'll own the executive relationship and strategic agenda for these clients, leading virtual teams across Solution Sales, Solution Consulting, Customer Success, and Professional Services to deliver outcomes for some of our most strategic customers.

Requirements

Current residence in the Seattle, WA, Dallas, TX, or Kansas City, MO metro area
Ability to travel up to 50% (across the US, as needed)
Current or recent experience as a quota-carrying Client Director, Strategic Account Executive or equivalent role serving as the lead seller managing 1-2 large, complex accounts
Background must be in enterprise software with a track record of closing complex PaaS/SaaS deals
Telco industry expertise and demonstrated wins
Proven success selling into lines of business — in addition to IT or technical buying centers — with the ability to engage functional executives (CMO, COO, CFO, CRO, and equivalent) on workflow transformation outcomes
10+ years in enterprise account management, aligning account strategy to revenue opportunity
5+ years as a Client Director or equivalent, with validated multi-million-dollar deal experience and consistent C-suite relationship management
Proven record of exceeding sales targets
Experience leading virtual or matrixed teams across Sales, Solution Consulting, and Services
Strong command of macro-level business and IT priorities shaping enterprise buyer agendas
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — including AI-powered tools, workflow automation, AI-driven insights

Nice To Haves

ServiceNow product knowledge or prior ServiceNow sales experience strongly preferred
Prior tenure as an Account Director or equivalent serving this same Telco customer
Sales background selling ServiceNow-adjacent SaaS workflows (IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management) into enterprise customers

Responsibilities

Own the executive relationship and strategic agenda for assigned Telco accounts, building multi-tiered influence across both technical and line-of-business stakeholders, from project teams through the C-suite
Lead virtual account teams across Solution Sales, Solution Consulting, Customer Success, and Professional Services to architect solutions tied to each customer's business outcomes
Build and execute multi-year account strategies that expand ServiceNow's footprint and deepen customer value globally, including the development and deployment of worldwide resources
Achieve and exceed financial targets across License, Renewal, and Professional Services revenue