Client Director - Business Insurance

Marsh McLennan•West Des Moines, IA

2d•Onsite

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). As our Client Director on the Business Insurance team, you’ll be responsible for the overall strategic results on assigned accounts, as well as the strategic coordination of client marketing and servicing. Assigned to the largest and most complex clients within the agency, the Director will work closely with producers and clients to develop effective commercial programs. This role is responsible for retention and expansion of an assigned book of business and participation in the procurement of new business. This is accomplished through proactive client service, managing renewals/marketing, and business development initiatives.

Requirements

High school diploma or equivalent, required
10+ years of experience working in customer service, underwriting, commercial lines insurance for a carrier or broker preferred
Experience establishing strategy and direction for commercial programs
Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem-solving and resolution skills
Must be detailed with excellent organizational and time management skills.
Good interpersonal skills and a high sense of urgency
Excellent verbal and written communication skills, with a proven ability to establish relationships at all levels
Excellent client relationship building and presentation skills
Proficiency in Microsoft office applications required
Must have the ability to work under pressure and multi-task
Ability to work well in a fast-paced team environment and communicate effectively
Flexibility and creativity in developing innovative and customized insurance solutions
Strong analytical skills with the ability to negotiate quotations, evaluate client needs, and develop innovative business solutions
Experience negotiating quotations with underwriters and evaluating client needs
Knowledge of technical underwriting and extensive knowledge of commercial industry laws, products, coverages, and markets
Self-starter with good time management skills, attention to detail, and ability to meet deadlines
Property/Casualty license or ability to attain is required

Nice To Haves

college degree preferred
Strong understanding of insurance company markets, binding authority, and underwriting guidelines preferred
Advanced designations such as CIC, CRM and AAI preferred

Responsibilities

Responsible for the overall strategic results on assigned accounts.
Strategic coordination of client marketing and servicing.
Work closely with producers and clients to develop effective commercial programs.
Responsible for retention and expansion of an assigned book of business.
Participation in the procurement of new business.
Proactive client service.
Managing renewals/marketing.
Business development initiatives.