Client Direct Sales Manager - Consumer Vehicle Lending

Bank of America•Las Vegas, NV

9d•$104,000 - $115,400•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

2+ years call center experience
2+ years of bank related automotive financing
Excellent verbal and written communications
Demonstrated Business Acumen
Strategic Thinker
High Performance Orientation
Active Listening
Customer Service Management
Customer and Client Focus
Inclusive Leadership
Performance Management
Adaptability
Business Operations Management
Hiring and Onboarding
Recruiting
Conflict Management
Retention
Written Communications

Nice To Haves

Sales experience
Management experience
Analytical skills
Bachelors degree

Responsibilities

Manages the day to day operations of auto lending sales associates.
Plans, directs, supervises and evaluates work flow and sales performance.
Coordinates work activities to achieve the volume expected to meet operational requires.
Applies organizational policies and procedures.
Monitors performance of sales associates according to established monitoring standards.
Reviews and/or approves policy exceptions.
Hires and conducts performance reviews.
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages associates.
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages expenses and demonstrates an owner’s mindset.
Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Delivers results through effective team management, structure, and routines.