Client Development Specialist

Caliber Healthcare Solutions • Irving, TX

1d • Hybrid

About The Position

The Client Development Specialist is a relationship-driven, client-facing role focused on growing and deepening Caliber's client partnerships while ensuring seamless delivery of locum tenens staffing solutions. The position combines client relationship management, account coordination, and business development support. The specialist serves as a primary contact for assigned clients, learns their staffing needs and workflows, presents Caliber's solutions, and coordinates delivery across recruiters, operations, vendor partners, and other internal teams.

The role manages assigned accounts from onboarding through ongoing program delivery, including candidate submittals, account details in Caliber's VMS/Caliber Edge platform, assignment schedules and extensions, timesheets, invoicing, provider performance issues, and client concerns. The specialist also identifies opportunities to grow existing accounts, supports Quarterly Business Reviews, monitors account performance, reports on client satisfaction, and meets activity and revenue goals.

The position is hybrid in Irving, Texas, with in-office attendance required Monday through Wednesday and field-based travel to client sites, prospect locations, and industry events, including overnight travel.

Requirements

• Minimum of 2–3 years of experience in account management, client relations, or program coordination.
• Ability to build and maintain strong client relationships and deliver a high-quality service experience.
• Strong consultative communication skills, including active listening, needs discovery, and clear, confident presentation.
• Highly organized, detail-oriented, and responsive, with the ability to manage multiple accounts and priorities.
• Calm under pressure and comfortable navigating ambiguity with minimal supervision.
• Collaborative team player who can also work independently in the field.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability and willingness to travel, including overnight travel.
• Ability to work in the Irving, Texas office Monday through Wednesday.

Nice To Haves

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
• Experience in healthcare staffing or a related industry.
• Familiarity with VMS platforms.
• Experience with Salesforce or Target Recruit.

Responsibilities

• Serve as the primary point of contact for assigned clients and build trust-based relationships through consistent communication and on-site visits.
• Understand client staffing needs, workflows, and priorities, and proactively identify solutions that support client goals.
• Travel to client locations, prospect sites, and industry events to strengthen relationships and identify opportunities.
• Present Caliber's staffing solutions and value proposition to current and prospective clients.
• Support negotiation and execution of agreements in line with company policies and ensure documentation is accurate and complete.
• Represent Caliber professionally and positively.
• Manage assigned client accounts throughout the lifecycle, from onboarding through ongoing program delivery.
• Communicate provider job details and requirements to Recruiters, and receive and present qualified candidate submittals to clients.
• Manage account details in the VMS/Caliber Edge platform according to client system specifications.
• Oversee assignment schedules, manage extensions, and address coverage gaps or scheduling conflicts.
• Partner with Operations to collect timesheets on time and ensure providers and clients are paid and invoiced correctly.
• Collaborate with vendor partners, recruiters, and operations to ensure providers start on time.
• Troubleshoot provider performance issues with assigned Recruiters and promptly resolve or escalate client concerns.
• Identify opportunities to expand services within existing accounts and communicate findings to management.
• Assist with developing and delivering Quarterly Business Reviews for strategic clients, including insights on performance, trends, and service delivery.
• Monitor and report account performance metrics and provide management with updates on account status and client satisfaction.
• Meet established activity metrics and revenue goals.
• Work cross-functionally with Marketing, Product, and Operations to ensure seamless service delivery.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed