Client Development Specialist
About The Position
Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path. The Client Development Specialist is a member of the Client and Business Development Group, and reports to the Director, Client and Business Development. As a Client Development Specialist, you will be responsible for operational and strategic support across a wide range of initiatives, including business development planning, client relationship management, events, and client pursuits while supporting lawyers and practice groups. This job posting is for an existing vacancy.
Requirements
- University degree in marketing and/or communications
- Five to seven years of experience in marketing or business development within a professional services firm
- Demonstrates strong strategic thinking and analytical skills, with the ability to develop creative, collaborative solutions to support business development initiatives
- Effectively manages multiple priorities, meets deadlines, and takes accountability for delivering high-quality work
- Maintains a high level of organization, strong attention to detail, and a client-focused approach in all tasks
- Communicates clearly and professionally, both verbally and in writing, and works confidently both independently and within a team
- Possesses a solid understanding of professional services environments and stays current on market trends, competitors, and emerging technologies
Nice To Haves
- An equivalent combination of education, training, and relevant experience may be acceptable
- Strong proficiency in Microsoft 365 applications, including Excel, PowerPoint, and Outlook
- Experience in AI tools and CRM systems considered an asset
- Demonstrates flexibility with work hours and is willing to work additional time when required
Responsibilities
- Supports lawyers with day-to-day business development activities, helping ensure initiatives are executed smoothly and efficiently
- Conducts research and gathers market intelligence to support client outreach, pitches, and international business development efforts
- Prepares, organizes, and maintains marketing and business development materials to keep information accurate, up to date, and easily accessible
- Assists in developing business plans by identifying target clients, analyzing competitors, and spotting new growth opportunities
- Uses CRM systems to track client interactions, maintain client records, and generate insightful reports and dashboards
- Supports client onboarding processes and helps monitor ongoing client relationships to enhance engagement and satisfaction
- Helps plan and execute client-facing events such as seminars, webinars, and conferences, including logistics, materials, and follow-ups
- Assists with drafting RFPs, proposals, and other client-facing documents to support business development and client acquisition
- Contributes to submissions for legal directories, rankings, and awards to strengthen the firm’s external profile and visibility
- Prepares regular reports and summaries (e.g., monthly and quarterly updates) to track business development performance and support leadership decision-making
Benefits
- Accommodations are available upon request for candidates in all phases of the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
