Client Delivery Technical Professional II

MUFG•Chicago, IL

3d•$84,000 - $103,000•Hybrid

About The Position

Technical expert supporting Treasury Management systems and applications. This role is critical in delivering exceptional client experiences by providing technical and operational support, resolving technical issues, and enabling clients to fully leverage our products and services. You will act as a key liaison between clients, internal teams, and external vendors while driving efficiency improvements and contributing to strategic initiatives across the organization.

Requirements

Strong working knowledge of banking file transmission formats, including: TXT, CSV, XML, EDI, BAI2, NACHA SWIFT MT (MT940, MT942, MT101, MT103, MT910, etc.) ISO 20022 (PAIN001.v3, PAIN001.v9) CAMT (052, 053, 054)
Experience troubleshooting transmission files and payment processing workflows.
Trouble shooting web browsers Chrome, Edge
ITIL Management
Salesforce Case Management
Network Infrastructure Management
Multifactor Tokens
Proven experience in technical support, treasury management, or banking operations.
Strong analytical and problem-solving skills.
Excellent communication and client relationship management skills.
Ability to make independent decisions and handle technical client scenarios.

Nice To Haves

BofA CashPro, CitiDirect, HSBCnet, JPM Access, BNY Mellon, Bottomline Technologies, Finastra

Responsibilities

Provide advanced technical and operational support for treasury management systems, applications, and software.
Deliver remote diagnostics and troubleshooting for client-reported issues.
Serve as the primary liaison between clients and internal operations teams to ensure timely resolution of issues.
Diagnose and resolve system and transmission file failures across various formats.
Conduct root cause analysis and recommend effective solutions.
Support system installation, configuration, upgrades, and customization.
Partner with internal teams and external vendors to address system-impacting events.
Contribute to product enhancements, implementation efforts, and process improvements.
Identify opportunities to reduce call volume and improve client self-service capabilities.
Act as an escalation point for complex client issues and transaction inquiries.
Provide training, guidance, and mentorship to team members.
Maintain detailed client documentation to support effective delivery service.
Support clients with data security, risk assessments, and system controls.
Ensure compliance with banking regulations, policies, and procedures.