Client Delivery Manager (1-Year Contract)

Peoples Group • Vancouver, BC

4d • Hybrid

About The Position

As a Client Delivery Manager at Peoples Group, you will play a crucial role in ensuring the successful implementation and ongoing support of our financial solutions products for fintech clients across Canada. You will collaborate closely with internal teams, including Account Management, Sales, Product, Compliance and Risk, to deliver seamless customer experiences and drive business growth.

Requirements

• 3-5 years of experience in a project management or customer delivery roles.
• Bachelor's degree in Business Administration or a related field.
• Exceptional relationship management skills and the ability to engage various internal stakeholders.
• Strong interpersonal skills that extend to managing and diffusing conflict.
• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives. A team player who is open to receiving and acting on feedback.
• Ability to multi-task, set priorities, coordinate and schedule.

Nice To Haves

• Experience working within the banking or fintech industry considered an asset.
• Scrum certification and / or PMP designation would be considered an asset.
• Experience with CRM software and project management tools (e.g. Microsoft Dynamics, Jira) is preferred.
• Experience with APIs and integration methodologies would be an asset.
• An interest in understanding and eventually becoming a SME in the latest in fintech, banking and payments.

Responsibilities

• Manage end-to-end delivery of API based fintech solutions for clients, ensuring projects are delivered on time and within scope.
• Serve as the primary point of contact for key client implementations, maintaining strong relationships, and addressing any issues or concerns promptly.
• Work closely with cross-functional teams to onboard new clients, conduct training sessions, and provide ongoing support.
• Monitor project progress and prepare regular status reports for key internal stakeholders.
• Lead change management efforts to facilitate smooth updates / transitions for clients looking to modify their services with us.
• Identify opportunities for process improvement and contribute to product enhancement initiatives.
• Assist with documenting process and procedures detailing project management processes, methods, tools, guidelines.
• Act as a liaison to organize workshops, meetings and retrospectives and communicate with cross-functional stakeholders on key findings

Benefits

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• A competitive compensation package.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level