Client Delivery Lead

Fulfillment IQ•Atlanta, GA

1d•$100,000 - $125,000•Hybrid

About The Position

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. As FIQ continues to scale its delivery footprint with a strategic enterprise client, we're building a dedicated bridge between our India-based delivery team and the client's operations team. This role owns that connection end-to-end: running a proactive weekly cadence with the client, keeping task visibility clear across our India-based team members, and packaging completed work into regular, client-facing reporting that makes the value of our delivery visible and easy to track.

Requirements

5–8 years of program/project coordination experience in a client services environment.
Comfortable proactively driving a relationship with a client stakeholder (rather than waiting for tasks to be assigned)
Experience managing or coordinating across a distributed/offshore team
Based in or willing to be based in Atlanta, GA
Ability to create and maintain executive-level status reports and dashboards
Ability to coordinate activities across functional, technical, and support teams
Ability to monitor SLA adherence and manage escalations
Ability to drive onboarding coordination for new implementations and initiatives
Strong written and verbal communication skills
Strong stakeholder management and relationship-building skills

Nice To Haves

3PL or WMS industry background
prior exposure to Manhattan Scale
experience with ServiceNow or similar ticketing/reporting tools

Responsibilities

Take work off the client's primary contact's plate by acting as the dedicated collaboration/coordination point between the India-based FIQ delivery team and the client
Establish a proactive weekly cadence with the client's operations team, rather than waiting to be assigned individual tasks
Improve delivery visibility to the client by turning ticketing system data into regular, digestible reporting on what's been solved
Run a proactive weekly cadence call with the client's operations team
Pull and package ticketing system data into client-facing reports showing work completed
Coordinate across India-based FIQ team members on task assignment, delivery quality, and documentation
Escalate blockers or resourcing gaps to the account and delivery leadership
Act as the single point of accountability for India-team collaboration on this client account