Client Delivery Lead

Informa Group . • Newton, MA

12d • Hybrid

About The Position

This role is based in our Newton, MA office. The Client Delivery Lead is a pivotal strategic leader, responsible for driving the flawless execution of campaigns and product deliveries post-sale. As the orchestrator of portfolio delivery operations, this role ensures that every aspect of the client experience is seamless, efficient, and aligned with both customer expectations and internal standards. The Client Delivery Lead serves as the tactical expert and trusted advisor for their group of portfolio clients, providing leadership, guidance, and innovative solutions to elevate delivery outcomes. This role demands a dynamic individual with exceptional leadership skills, a proactive mindset, and the ability to thrive in a fast-paced environment. The Client Delivery Lead is not just a lead but a visionary who identifies opportunities for operational excellence, fosters collaboration across teams, and ensures the delivery process is optimized to meet client goals and KPIs.

Requirements

• Proven experience in managing delivery processes, preferably in media or delivery product industries.
• Strong leadership and mentoring skills, with the ability to inspire and develop high-performing teams.
• Exceptional communication skills, with the ability to effectively engage with clients and internal stakeholders at all levels.
• A proactive mindset with a focus on problem-solving, decision-making, and driving results.
• Outstanding organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in data management tools and computer applications.
• B.A. or B.S. degree required.

Nice To Haves

• Experience in sales and client management, preferably in the advertising and agency marketplace.
• Familiarity with campaign monitoring tools and reporting systems is a plus.

Responsibilities

• Develop and execute a comprehensive delivery strategy that ensures campaigns and product deliveries are seamless and efficient.
• Act as the architect of delivery operations, overseeing processes from initiation to final integration across global accounts.
• Serve as the primary tactical expert and trusted advisor for portfolio clients, ensuring their needs are met with precision and care.
• Build deep, meaningful relationships with clients by understanding their goals, KPIs, and operational priorities.
• Represent the delivery team in client meetings, providing expertise and fostering trust.
• Monitor delivery progress, campaign milestones, and integration timelines to ensure flawless execution.
• Identify and implement operational efficiencies within the POD to streamline workflows and enhance outcomes.
• Proactively address delivery metrics, open tasks, and unresolved issues, ensuring timely communication with Client Success teams.
• Oversee the collection of campaign deliverables and manage the launch of campaigns and product deliveries with precision.
• Ensure adherence to deadlines, internal standards, and client expectations while maintaining high levels of satisfaction.
• Troubleshoot delivery challenges and provide innovative solutions to overcome obstacles.
• Empower the Client Delivery team to make creative decisions that drive client satisfaction and operational success.
• Partner closely with Sales to align on account strategies, ensuring a balanced approach that meets both client and organizational goals.
• Advocate for the team’s authority in client discussions, fostering collaboration and mutual respect.

Benefits

• Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact : take up to four days per year to volunteer with a philanthropic organization
• Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out : Open Vacation, plus 10 national holidays, and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level