Client Delivery Executive

NTT DATA ServicesNew York, NY
$147,622 - $341,719Hybrid

About The Position

This Client Delivery Executive (CDE) will be located in the NY/NJ/CT tristate area and must be in the client office for at least 3-4 days/week. Knowledge of Banking and Financial Services Industry and delivery experience with multinational financial organizations is required.

Requirements

  • 10 years in a delivery management role managing multi-practice accounts
  • 10 years of experience with application development, maintenance operations, global delivery
  • 5+ years of experience with CXO level interaction
  • 5+ years of experience with implementing transformation, automation, AI
  • Knowledge of the industry and relevant COTS products
  • Must reside in the US

Responsibilities

  • Responsible for leading a team of practice delivery executives and leads and drives overall account governance, client satisfaction, delivery excellence and margin growth for a group of multi-geo, multi-towered accounts.
  • Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities.
  • Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage.
  • Work collaboratively with Client Executives to develop customer relationships, identify, and manage relationship risk, and grow account reference-ability.
  • Negotiate contracts that are executable and able to deliver SLAs and ‘as sold’ financial performance.
  • Successfully deliver P&L for large BFS accounts inclusive of revenue, cost, margin, and cost containment goals.
  • Ensure accurate and timely revenue/cost/margin forecasts for the account.
  • Improve delivery productivity, innovation/automation, delivery transformation, service delivery for the account portfolio.
  • Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~40+M), problem solving, etc.
  • Hire, coach, and develop talent to achieve growth, profit, NPS and performance goals.
  • Manage Sales Enablement – ensure tight integration with delivery teams for delivery led sales initiatives.
  • Responsible for sales support and deal accuracy within BFS
  • Partner with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality and overall portfolio health and growth.
  • Be recognized as a proactive, influential and strategic delivery leader by the client and within NTT DATA
  • Drive change, enable AI adoption, drive savings in operational spend and discretionary spend through AI.

Benefits

  • medical, dental, and vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
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