Client Delivery Executive

NTT DATA Services•New York, NY

1d•$147,622 - $341,719•Hybrid

About The Position

This Client Delivery Executive (CDE) will be located in the NY/NJ/CT tristate area and must be in the client office for at least 3-4 days/week. Knowledge of Banking and Financial Services Industry and delivery experience with multinational financial organizations is required.

Requirements

10 years in a delivery management role managing multi-practice accounts
10 years of experience with application development, maintenance operations, global delivery
5+ years of experience with CXO level interaction
5+ years of experience with implementing transformation, automation, AI
Knowledge of the industry and relevant COTS products
Must reside in the US

Responsibilities

Responsible for leading a team of practice delivery executives and leads and drives overall account governance, client satisfaction, delivery excellence and margin growth for a group of multi-geo, multi-towered accounts.
Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities.
Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage.
Work collaboratively with Client Executives to develop customer relationships, identify, and manage relationship risk, and grow account reference-ability.
Negotiate contracts that are executable and able to deliver SLAs and ‘as sold’ financial performance.
Successfully deliver P&L for large BFS accounts inclusive of revenue, cost, margin, and cost containment goals.
Ensure accurate and timely revenue/cost/margin forecasts for the account.
Improve delivery productivity, innovation/automation, delivery transformation, service delivery for the account portfolio.
Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~40+M), problem solving, etc.
Hire, coach, and develop talent to achieve growth, profit, NPS and performance goals.
Manage Sales Enablement – ensure tight integration with delivery teams for delivery led sales initiatives.
Responsible for sales support and deal accuracy within BFS
Partner with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality and overall portfolio health and growth.
Be recognized as a proactive, influential and strategic delivery leader by the client and within NTT DATA
Drive change, enable AI adoption, drive savings in operational spend and discretionary spend through AI.