Client Coordinator (CP) - IHA

Manpower•Columbus, OH

5d•Onsite

About The Position

The Client Coordinator is an integral part of the Client Dedicated Service team, focused on providing both the client and talent with a seamless and positive Manpower experience. This role supports the Manpower Service Delivery process by ensuring efficient management of tasks, including order receipt and processing, completion of I-9 verifications, talent management, and engagement, as well as client reporting and data reconciliation. The Client Coordinator plays a crucial role by overseeing four key areas: Talent Management & Engagement, Service Delivery, Customer Service & Relationship Building, and Administrative Support.

Requirements

1+ years in administrative, customer service, retail, sales, and/or another fast-paced environment
High School diploma or equivalent
Proficient in Digital Literacy: Desktop (e.g., MS word, Workforce Management Systems, Excel and Outlook)

Nice To Haves

Experience in talent onboarding, management, and payroll processes.
Knowledge of I-9 verification and legal compliance related to workforce management.
Customer service orientation with a focus on developing and retaining business relationships.
Bachelor’s degree
Previous experience in recruiting or workforce solutions

Responsibilities

Review New Orders & Staffing Needs: Check new client requests and ensure all necessary details are recorded. This includes verifying talent assignments and ensuring compliance with the client’s specific requirements.
Safety Briefing: Before talent arrives, ensure all safety protocols for the day are in place. Review safety materials, confirm that safety equipment is available where applicable, and ensure that all talents are informed of any necessary safety training or updates.
Prepare for Onboarding: Ensure all necessary documentation (I-9 forms, identification, etc.) is ready for new talent onboarding. Review schedules and department assignments to make the first day as smooth as possible.
Meet & Greet: Greet new talent warmly, verify their documents, and guide them through the department.
Safety & Site Orientation: Deliver a brief safety orientation, including reviewing site-specific safety procedures, emergency exits, and proper equipment use.
Onboarding & Acclimation: Accompany talent to their respective departments, introduce them to key personnel, and ensure they are comfortable with their new environment.
Check-In with Talent: Follow up to make sure their first hours are going smoothly and address any questions or concerns.
Client Communication: Provide the client with updates on talent performance and attendance. Address any immediate needs or issues raised by the client.
Safety Check: Conduct a mid-shift safety check to ensure that all procedures are being followed by the talent.
Data Entry & Reporting: Ensure that all data related to talent and client performance is accurately captured, including monitoring time entry, tracking attendance, and managing payroll and invoicing processes. Log safety reports and feedback.
Client Reporting: Prepare and send client-specific reports, ensuring the data is reconciled and accurate.
Order Management: Process any additional client orders and ensure talent is assigned accordingly.
Talent Check-Out: Check in with talent as they leave, ask about their experience, and provide any necessary support.
Performance & Safety Feedback: Review any performance metrics or safety concerns with talent before they leave for the day.
Administrative Tasks: Finalize any outstanding administrative duties, including filing safety reports, correcting the time clock, validating reports, and preparing for the next day.
Safety Reporting: Review any safety incidents or near-misses reported during the day and document them. Collaborate with the safety team or Site Manager to ensure any issues are resolved.
Client & Talent Updates: Provide final updates to clients on the day’s activities, including any safety issues or performance highlights. Ensure all data is reconciled and ready for the next day.