Client Coordinator

Symetri • Atlanta, GA

12d

About The Position

Symetri is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies. Job Summary: The Client Coordinator works with the outside sales teams to ensure timely quotes for renewals and new subscriptions. The Client Coordinator will demonstrate a passion for client success by focusing on supporting customers through all levels of the sales process including onboarding, customer service calls, contract renewals and account changes.

Requirements

• Skilled in Microsoft office products, particularly Excel
• Knowledge of CRM systems
• Experience w/ design-build products and/or sales (Autodesk, Bluebeam, ESRI, etc.)
• Ability to organize and manage multiple large projects simultaneously
• Excels working in a team environment
• Exceptional communication, collaboration, and interpersonal skills
• Willingness to travel when needed
• Bachelor's Degree or equivalent work experience
• 2+ years of tech sales-related experience
• Background in SAAS software deployment

Responsibilities

• Act as liaison between the organization and the client
• Meet with Sales Reps to review upcoming renewals and plan ahead
• Facilitate client communication
• Facilitate client renewal process
• Coordinate consolidation of contracts
• Promote adoption of three-year agreements
• Maintain compliance with Autodesk standard practices for order processing
• Knowledge of Autodesk policy changes concerning renewal and new software purchases.
• Assist in organization of account hierarchies
• Assist clients in use of Autodesk account
• Facilitate Symetri US standard operating procedures throughout customer engagement process
• Perform additional duties as requested or assigned

Benefits

• 2 weeks PTO annually plus flexible paid time off
• Standard Holidays
• Company group health insurance, nominal fee for employee coverage
• Short-term & Long-term Disability included
• Optional Cafeteria Plan, Dental, Vision, Life, Insurances Available
• 401K Program with company matching up to 4% of your base salary
• Eligibility of Benefits as follows: Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment
• EOE/Veteran/Disabled

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level