Client Coordinator

BRMS•Folsom, CA

5d•Onsite

About The Position

SUMMARY: The Client Coordinator will support the Client Services Team in serving and responding to clients needs on a daily basis. Essential Duties and Responsibilities include the following. Other duties may be assigned. Works on site with consistent attendance. Consistent Attendance Data entry Daily Fulfillments Assist with Renewals Assist with Open Enrollments Discrepancy Resolving Process Incoming Faxes and Mail Assist With Outbound Calls Performs other duties and responsibilities as assigned by Management Monthly Checks and Balances Reporting Electronic Eligibility Processing Returned Mail Import Error Log Receive incoming requests for research from Account Executives and Client Managers. Research all claim questions as requested Gather all necessary information for claim research purposes Provide timely and detailed responses to requestor(s) Build strong relationships with Account Executives and Client Managers Build strong relationships with Claims Management personnel Manage claim research and details from beginning-to-end. Responsible for obtaining necessary information completing all activity as required. Make calls to providers as needed to gather or provide information as directed by Account Executives and Client Managers Review Summary Plan Descriptions/Documents for all benefit information as needed Exhibit strong technical knowledge of industry, products, and compliance requirements, including plan deductibles and dates Appropriately escalate issues and opportunities to Upper Management as needed. Ensure proper handling of customer issues and concerns. Navigate and understand BRMS claims system Administrative duties in support to Client Services team Supervisory Responsibilities: This job has no supervisor responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Requirements

Strong computer skills, including Word, Excel, and Outlook
Excellent verbal and written communication skills
Good analytical skills
Positive problem-solving skills.
Ability to provide effective leadership in all aspects of position.
Must be dependable and maintain excellent attendance and punctuality.
Ability to grow with changing demands of the position and the company.
High School diploma or G.E.D
minimum of 6 months related experience and/or training; or equivalent and any combination of education, training, and/or experience, which demonstrates ability to perform the duties described.
Ability to read, speak, and write effectively in English.
Ability to interpret documents such as plan documents, memos, letters, and procedure manuals.
Ability to write routine reports, meeting notes, project documentation, and correspondence.
Ability to speak effectively before customers or employees of organization.
Ability to effectively address or resolve customer service issues within guidelines of the position.
Ability to add and subtract, multiply and divide with 10's and 100's.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Valid, class C license in state working with no adverse driving record.

Responsibilities

Works on site with consistent attendance.
Data entry
Daily Fulfillments
Assist with Renewals
Assist with Open Enrollments
Discrepancy Resolving
Process Incoming Faxes and Mail
Assist With Outbound Calls
Performs other duties and responsibilities as assigned by Management
Monthly Checks and Balances Reporting
Electronic Eligibility Processing
Returned Mail
Import Error Log
Receive incoming requests for research from Account Executives and Client Managers.
Research all claim questions as requested
Gather all necessary information for claim research purposes
Provide timely and detailed responses to requestor(s)
Build strong relationships with Account Executives and Client Managers
Build strong relationships with Claims Management personnel
Manage claim research and details from beginning-to-end.
Responsible for obtaining necessary information completing all activity as required.
Make calls to providers as needed to gather or provide information as directed by Account Executives and Client Managers
Review Summary Plan Descriptions/Documents for all benefit information as needed
Exhibit strong technical knowledge of industry, products, and compliance requirements, including plan deductibles and dates
Appropriately escalate issues and opportunities to Upper Management as needed.
Ensure proper handling of customer issues and concerns.
Navigate and understand BRMS claims system
Administrative duties in support to Client Services team