Client Coordinator - Rockford
About The Position
The Client Coordinator is responsible for managing clients throughout their lifecycle with the company, taking initial intake calls, and providing information to potential clients. This role ensures quality care and client satisfaction, and is responsible for the maintenance of client and employee records. The Client Coordinator is the first point of contact for clients, industry partners, and care providers, providing excellent customer service. They take phone inquiries from potential clients, provide accurate information about services and fees, and gather relevant information for client care plans. Daily monitoring of the Dashboard and follow-up with caregivers and clients is also a key responsibility. The role involves inputting care plans, ensuring staffing, and having relevant information to review with assigned caregiver(s) prior to the start of care. The Client Coordinator completes monthly client calls according to policy and documents in the client's file, updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s), and documents the same. They ensure best matches between caregiver and clients, and ensure compliance with the care plan and accurate documentation of all care plan tasks. Participation in staff training and operational meetings, as well as performing clerical work such as filing, uploading, copying, or faxing, are also part of the role. Other job-related duties may be assigned.
Requirements
- Demonstrated customer service and communication skills, problem solving, and attention to detail.
- Technical proficiency in utilizing computers and generating reports.
- Able to speak, read and write English fluently.
Nice To Haves
- Able to speak Spanish is an advantage.
Responsibilities
- Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
- Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
- Daily monitoring of Dashboard, and follow up with caregivers and clients.
- Trades off responsibilities for being “On call” every other month.
- Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
- Completes client monthly calls according to policy and documents in the client's file.
- Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
- Ensures best matches between caregiver and clients.
- Ensures compliance with the care plan and accurate documentation of all care plan tasks.
- Participates in staff training and operational meetings.
- Performs clerical work, such as filing, uploading, copying, or faxing.
- Perform other job-related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
