Client Coordinator

Serenity Home Health Care•Chicago, IL

21d•$20 - $22•Onsite

About The Position

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Requirements

Demonstrated customer service and communication skills, problem solving, and attention to detail.
Technical proficiency in utilizing computers and generating reports.
Able to speak, read and write English fluently.
High school diploma or equivalent.
2 years of experience in a customer service role highly preferred

Nice To Haves

Able to speak other languages is an advantage.

Responsibilities

Overseeing the well-being, service coordination, and overall care of all assigned clients.
Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness.
Complete staffing for all new clients within 48 hours. Any delays must be immediately escalated to the Branch Manager.
Process all updates to client care plans, including service or schedule changes, within 1 hour of receiving new information.
Notify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.
Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.
Record all client-related communication in the client profile to ensure accurate, complete, and compliant documentation.
Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.
Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.
Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.
Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise.
Begin the renewal process for VA clients at least one month before authorization expiration to prevent service gaps.
Ensure completion of monthly surveys for all clients under the coordinator’s management.
Ensure all caregivers serving assigned clients complete an annual performance evaluation.