Client Coordinator

TEKsystems•Rockford, IL

9d•$15 - $15•Remote

About The Position

The Client Coordinator plays a critical role in the processing and coordination of medical review cases. This position is responsible for reviewing eligibility, managing medical records, entering and tracking data through multiple client and CMS portals, and supporting the case lifecycle from intake through reviewer assignment. All responsibilities must be completed with a high level of accuracy, professionalism, and compliance with regulatory standards. This is a detail‑oriented, computer‑based role well suited for someone comfortable with high‑volume, repetitive work in a healthcare administrative environment.

Requirements

2+ years of patient access or healthcare administrative experience
Strong data entry skills with high attention to detail
Ability to comfortably perform repetitive tasks throughout the day
Critical thinking and problem‑solving skills
Ability to follow instructions and adapt quickly to changes
Professional and effective written communication, especially via email
Comfortable working independently in a remote environment
Ability to learn new systems quickly
Proficiency in Microsoft Word, Outlook, and Excel
Strong general computer skills (browser-based systems, document management)
Comfortable navigating multiple systems and databases simultaneously
Must have reliable high‑speed internet and a private, dedicated workspace
No distractions during work hours
Detail‑oriented with an eye for accuracy
Dependable, punctual, and self-motivated
Comfortable asking questions rather than guessing
Enjoys structured, process‑driven work in healthcare
Professional demeanor with strong work ethic

Nice To Haves

Independent Dispute Resolution (IDR) experience
Prior experience reviewing eligibility
Salesforce experience a plus
Experience reading and interpreting medical records and legal or contractual documents
Prior experience writing or reviewing contracts is a strong plus

Responsibilities

Process cases through CMS and client portals, including data entry, verification, and eligibility review
Prepare, enter, track, file, and maintain documentation in internal systems
Pull medical records from external client systems and upload them into internal databases
Ensure all medical records are complete, accurate, and properly documented
Assign medical records to reviewers to support insurance claim approval/denial decisions
Respond promptly and professionally to client email inquiries regarding case status, reports, and general questions
Maintain ongoing communication with QA teams regarding pending reports and workflow status
Coordinate with physicians and clinicians to assign cases and update systems accordingly
Adhere to all regulatory requirements, including HIPAA and CMS guidelines
Maintain quality, accuracy, and performance metrics related to speed and precision