Client Coordinator

Senior Home Companions • Carmel, IN

1d • Onsite

About The Position

The primary responsibility of the Client Coordinator (CC) is to ensure that staffing is properly coordinated so clients receive all services outlined in their service plan, as scheduled. A key part of SHC’s mission is delivering services on time, as promised. The Client Coordinator ensures that each service plan is carried out by scheduling caregivers in a way that aligns with the client's needs. This includes matching caregivers with the appropriate skill set and experience to provide the best care. Additionally, Client Coordinators are tasked with building strong relationships with caregivers ensuring SHC’s services consistently exceed expectations in terms of punctuality, professionalism, and overall customer service. If a caregiver is unavailable or unable to provide scheduled care, the CC is responsible for responding promptly and finding a solution.

Requirements

• Bachelor’s degree is highly preferred
• Strong interpersonal and communication skills, with a focus on customer service and building positive client relationships
• Highly organized, detail-oriented, and able to multi-task effectively while maintaining flexibility
• Self-motivated, dependable, and able to take initiative with a strong sense of urgency
• Be accustomed to a fast paced, high-volume environment with deadlines and last minute requests
• Possess an entrepreneurial mindset with a strong business acumen and the ability to identify opportunities and drive growth
• Demonstrate a strong commitment to SHC's business goals while handling sensitive and confidential information with the utmost integrity and professionalism
• Ability to prioritize requests and duties while being resourceful and solution-oriented in addressing challenges
• Proficient using Microsoft Office Suite and Google Mail
• Be able to work in office Monday through Friday 8am-5pm and on-call several times a month

Responsibilities

• Expertly match caregivers to clients based on various factors, including the client's service plan, caregiver skills, experience, availability, and preferred work area.
• Develop Caregivers daily, weekly, and monthly schedules.
• Ensure coverage for all shifts, including open shifts, call-offs, and vacation coverage, to maintain high-quality and continuous care for clients
• Manage a high volume of incoming calls while promptly making outgoing calls to staff to fill open client shifts
• Guarantee that client schedules are fully covered at all times and accurately documented in the AxisCare scheduling system
• Foster genuine, sustainable relationships with clients, caregivers, and office staff.
• Track caregiver time and attendance through AxisCare, verifying scheduled care is provided and monitoring overtime usage
• Provide coaching to caregivers, including participating in Performance Management discussions to address performance issues
• Collaborate with the HR team to determine status of caregivers should coaching efforts fail to improve performance
• Work alongside other Client Coordinators to optimize the use of all available caregivers for client needs.
• Maintain ongoing communication with on-call staff to ensure consistent and client care during non-business hours
• Offer on-call support in rotation with other team members
• Respond professionally to calls, voicemails, and emails
• Uphold and exemplify SHC's core values of Integrity, Compassion, and Effectiveness in all interactions and decisions
• Strictly adhere to SHC’s HIPAA Policies and Procedures, ensuring client confidentiality and compliance with HIPAA regulations
• Perform other related duties as assigned

Benefits

• Dental insurance
• Health insurance
• Health Savings Account
• Paid Holidays
• Paid time off
• Referral program
• Vision insurance
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level