Client Coordinator Manager

Chubb • Readington Township, NJ

3h • $102,000 - $112,000

About The Position

Welcome to Chubb, a leading insurance company committed to excellence, innovation, and exceptional client service. We are seeking a dynamic Client Coordinator Manager to lead our scheduling team and help shape the future of how we serve our clients. In this role, you will oversee seamless scheduling and coordination of high-net-worth property inspections while driving improvements in how we work through smarter use of AI, texting, automation, and other technology-enabled solutions. This is an exciting opportunity for a forward-thinking leader who wants to make a meaningful impact on both team performance and client experience. Join us in our mission to provide unparalleled service to our valued clients and contribute to safeguarding their assets. The ideal candidate will be energized by the opportunity to lead a high-performing team, elevate service standards, and rethink processes to make them more efficient and effective. If you are a motivated and proactive leader with a passion for continuous improvement and delivering top-notch service, we encourage you to apply for this exciting opportunity.

Requirements

• Leadership skills
• Ability to analyze data to identify trends, track performance, and make decisions to optimize operations.
• Effective communication and collaboration skills with business partners and clients.
• Ability to provide ongoing feedback and coaching to team members.
• Skills in developing and implementing creative initiatives to build engagement and positive team morale.
• Experience with performance management and compensation administration processes.
• Experience implementing strategies to optimize service and enhance client experience.
• Experience exploring innovative solutions such as AI-enabled tools and texting capabilities.
• Ability to collaborate with internal partners to manage and maintain oversight for all outstanding inspections, reduce cancellations, and effectively utilize systems and tools available.
• Ability to maintain rigorous quality standards in scheduling and coordination processes.

Nice To Haves

• Experience with AI-enabled tools
• Experience with texting capabilities for customer service
• Experience in the insurance industry
• Experience managing a scheduling team
• Experience in coordinating high-net-worth property inspections

Responsibilities

• Lead and inspire a team of coordinators to deliver best in class service while maintaining employee engagement.
• Ensure productivity and quality standards are met or exceeded.
• Analyze data to identify trends, track performance, and make decisions to optimize operations.
• Effectively communicate and collaborate with business partners and clients to promote ease of doing business and ensure personalized and tailored experience.
• Deliver ongoing feedback and coaching to team members to drive continuous improvement in a way that drives employee accountability and development and fosters growth.
• Ensure adequate resource levels to achieve service objectives, while perpetuating an inclusive merit-based environment where staff have the tools and support to perform at peak levels.
• Develop and implement creative initiatives to build engagement and positive team morale.
• Execute all components of performance management and compensation administration process.
• Implement strategies to optimize service and enhance the client experience by exploring innovative solutions such as AI-enabled tools and texting capabilities, creating a more seamless experience for both risk consultants and clients.
• Collaborate with internal partners to manage and maintain oversight for all outstanding inspections, reduce cancellations, and effectively utilize systems and tools available.
• Maintain rigorous quality standards in scheduling and coordination processes to uphold the company's reputation for excellence.

Benefits

• Equal employment opportunity
• Compliance with all laws and regulations pertaining to employment
• Employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.
• Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.
• Prohibition of all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed