Client Consultant

XPRESSDOCS PARTNERS, LTD. • Fort Worth, TX

2h • Onsite

About The Position

Join our growing team of experts dedicated to helping clients simplify and strengthen their marketing efforts. Xpressdocs is looking for an experienced Client Consultant to join our Client Services team. The primary purpose of this role is to effectively handle telephone, email, and chat requests by processing the information received accurately and efficiently, while delivering a high level of customer service to every customer.

Requirements

• 1-5 years of Contact Center experience.
• Knowledge of customer service practices and principles.
• Ability to handle stressful situations appropriately.
• The ability to think critically, analytically, problem solve, and work in a team environment.
• Exceptional written and verbal communication skills.
• A proficiency in Microsoft.
• The ability to sit at a desk up to 80% of the time.
• Ability to take calls or chats.

Responsibilities

• Handle all calls and chats in a consistently polite, professional, and efficient manner.
• Provide first call resolution.
• Maintain a good understanding of the significance of customer service and always adhere to a high standard.
• Attain the service levels set by leadership.
• Recognize the importance of flexibility regarding clocking in/out, breaks, lunches, ensuring service levels are not affected at any time during the shift.
• Maintain composure when dealing with difficult customers.
• Identify and resolve problems in a timely manner.
• Document all call information according to standard operating procedures.
• Follow-up customer calls where necessary.
• Other duties as assigned.

Benefits

• Medical, dental, vision, disability, and life insurance.
• 401K with company matching.
• Paid holidays, vacation, and personal time.
• Tuition Reimbursement.
• Employee awards program.
• A dedicated social platform for peers, work anniversary and birthday recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed