Client Concierge: Part Time

It’s A Secret Med Spa • Austin, TX

44d • Onsite

About The Position

This is a part-time role where the Client Concierge will be responsible for greeting clients, providing basic service information, managing front desk duties, maintaining a clean environment, assisting with scheduling, ensuring compliance with company policies, and managing the POS system accurately. The role requires a strong focus on customer service and maintaining a positive client experience.

Requirements

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications

Nice To Haves

• Previous experience working in a med spa or medical office preferred
• Bilingual preference given

Responsibilities

• Warmly greeting clients in person and over the phone.
• Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients.
• Maintain a clean and professional environment throughout the facility.
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location.
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed