Client Concierge

Chewy • Denver, CO

1d • Onsite

About The Position

At Chewy Vet Care, we are transforming the veterinary care experience by fostering a culture where veterinary teams can thrive. Launching new veterinary practices in early 2024, we are seeking a full-time Client Concierge to join our Healthcare Practice Team. This role is within a practice designed by veterinarians, featuring advanced equipment and specialized technology to enable optimal patient and pet parent care. We prioritize a customer- and team member-centric environment, aiming to deliver lifelong care. As a comprehensive veterinary practice, we provide personalized, patient-centric care with a mission to be the most trusted and convenient destination for pet parents and partners. This opportunity offers competitive benefits, flexible scheduling, and a collaborative work environment, recognizing the importance of caring for our veterinary Team Members.

Requirements

• 1-2 years working in a customer-focused environment, veterinary preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal / written communication, observational, and analytical skills.
• Passionate about helping people and pets with empathy and excellent customer service focus.
• Thrives in a fast paced, self-starter environment.

Nice To Haves

• Veterinary experience

Responsibilities

• Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.
• Responsible for handling all patient intakes and providing all front-end client-facing interactions.
• Apply strong social and communication skills to engage actively with pet parents.
• Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly.
• Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role.
• Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
• Act responsibly given the pharmacy holdings.
• Assist Practice Manager with communicating on inventory needs.
• Clean workspaces after every patient interaction.
• Participation in self-development courses and Chewy Vet Care required compliance training.
• Perform related duties and assignments as directed by management.
• May be required to work weekends, position may require some travel.

Benefits

• competitive benefits
• scheduling options that fit different lifestyles
• collaborative work environment
• 401k
• medical/Rx insurance
• vision insurance
• dental insurance
• life insurance
• disability insurance
• hospital indemnity
• critical illness
• accident insurance
• parental leave
• family services benefits
• backup dependent care
• flexible spending accounts
• telemedicine
• pet adoption reimbursement
• employee assistance program
• many discounts including 10% off pet insurance
• 20% off at Chewy.com
• accrue paid time off (PTO)
• eligible for additional unplanned unpaid time off (UTO)
• six paid holidays per year
• eligible for paid sick and family leave in compliance with applicable state and local regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees