Client Concierge

Mr. Handyman of Northern St. Joseph and Elkhart Counties•Granger, IN

2d•Onsite

About The Position

Mr. Handyman and HM Remodeling are seeking a seasoned industry and service professional to join their office team. This role involves answering customer phone calls, assisting clients with booking jobs, and scheduling and routing technicians. The company is looking for a friendly and outgoing office professional for their fast-paced office environment, emphasizing exceptional service, quality work, and a "Done Right Promise." This position offers a career with the support of industry-leading software and business systems.

Requirements

Live within the South Bend Area
Answering Service or Dispatcher experience
Previous construction/handyman experience
Be friendly and outgoing professional
Be highly organized and detailed oriented
Be a self starter
Computer experience with Microsoft Office
5+ years construction industry experience
Problem solving skills
Ability to multi-task
Professional communication skills and phone etiquette

Nice To Haves

Clients come first

Responsibilities

Answering customer phone calls
Assisting clients with booking jobs
Scheduling and routing technicians
Inbound and outbound customer communications
Organizing work and managing schedules for Service Professionals
Communicating with customers to guide them through their projects and assist with managing their expectations
Delivering a great experience that wows every customer by following the Mr. Handyman Way