Client Collections Specialist

Butterfly Effects•Deerfield Beach, FL

1d•Hybrid

About The Position

Butterfly Effects, LLC, a nationwide ABA informed Therapy Provider, is seeking a passionate Client Collections Specialist. This role involves leveraging experience and skills in a mission-driven healthcare organization, providing excellent service to families across the country. The Billing and Collections Specialist will join a team focused on maintaining customer satisfaction through excellent customer service and timely invoicing of payor responsibility. Key aspects include collecting accurate payments, finding resolutions to outstanding payor account balances, consistent and timely invoicing, and responding to inquiries from payors. The ideal candidate will be highly organized, professional, responsive, accurate, and possess critical thinking skills with a team-friendly attitude. Butterfly Effects is committed to improving the quality of life for individuals and families affected by Autism, having served over 10,000 families since 2005. They deliver ABA treatment in partnership with families to foster a more joyous life, employing over 100 board-certified behavior analysts (BCBA) and 800 behavior technicians across 12 states. The corporate office in Deerfield Beach, Florida, supports daily operations including client services, human resources, talent acquisition, finance, revenue cycle management, quality assurance, compliance, professional development, and professional ethics. The company's butterfly logo symbolizes love, rebirth, and metamorphosis, representing their common purpose and deep commitment to helping families create lasting change through individualized ABA therapy.

Requirements

High School Diploma or GED.
Knowledge of claim denials, the ability to read and understand explanation of benefits (EOBs).
Excellent interpersonal, written, and verbal communication skills including active listening.
High level of commitment/ownership to ones work product.
Commitment to self-accountability, collaboration, and teamwork.
Critical thinking, with a drive for continuous process and system improvement.
Commitment to service excellence philosophy and interdisciplinary therapy for clients on the Autism spectrum.

Responsibilities

Collect outstanding balances from clients.
Follow up clients questions regarding invoices in a timely manner.
Follow-up with clients on their questions regarding benefits, client responsibility and payment plans.
Verify patients benefits for ABA Therapy either in-network, or out of network to assist with proper client collections and claim follow up.
Identify and address concerns before they become problems, and to propose solutions to concerns.
Work with the field staff and office staff to ensure client satisfaction.