Client Care Supervisor
About The Position
The Client Care Supervisor will lead and support the Client Care team during daily operations, delivering exceptional customer service to clients in person, over the phone, and via email. This role involves assisting with daily shift operations, task delegation, and workflow management, while also coaching and supporting team members to foster a positive work environment. The supervisor will handle client concerns professionally and empathetically, ensure accurate reservations and account management, and maintain the cleanliness and organization of the front lobby and workspaces. Collaboration with Pet Care, Grooming, and Training teams is essential for seamless operations. A key responsibility includes handling behaviorally challenged dogs to support successful check-in and check-out experiences, while also helping to maintain company policies, safety standards, and operational procedures. Ideal candidates possess a genuine passion for animals, strong leadership potential, and a commitment to providing an outstanding client experience. The work is fast-paced and physical, involving continuous movement, thorough cleaning, and direct engagement with dogs of various sizes.
Requirements
- Strong communication and interpersonal skills.
- Natural leadership abilities with a collaborative mindset.
- Confident multitasker who stays calm under pressure.
- Reliable, organized, and detail-oriented.
- Previous customer service experience required.
- Comfortable working in a fast-paced environment.
Nice To Haves
- Previous supervisory or leadership experience preferred.
- Knowledge of dog health and behavior preferred.
- Passion for dogs and pet care is a huge plus!
Responsibilities
- Lead and support the Client Care team during daily operations.
- Deliver exceptional customer service to clients in person, over the phone, and via email.
- Assist with daily shift operations, task delegation, and workflow management.
- Coach and support team members while fostering a positive work environment.
- Handle client concerns professionally, confidently, and with empathy.
- Ensure accurate reservations, account management, and client communications.
- Maintain cleanliness, organization, and presentation of the front lobby and workspaces.
- Collaborate with Pet Care, Grooming, and Training teams to ensure seamless operations.
- Handle behaviorally challenged dogs to support successful check-in and check-out experiences.
- Help maintain company policies, safety standards, and operational procedures.
Benefits
- Dental and vision benefits kick in shortly after your start date.
- Eligible for a 401(k) with up to 4% company match at 90 days.
- Medical benefits become available to full-time teammates after 6 months.
- Join our DigIn Shared Ownership Program after one year.
- Discounted DayPlay at many locations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
