Client Care Specialist - Castle Rock, CO
About The Position
Castle Rock Cat Hospital is hiring a Client Care Specialist! This role is for a compassionate, organized individual to join their close-knit team at a cat and exotic animal practice. The Client Care Specialist will play an essential role in creating a welcoming and supportive experience for every visitor, whether greeting clients, answering phones, or helping families navigate their pets' care. The hospital emphasizes kindness, teamwork, and work-life balance, offering a calm, feline-friendly environment with no nights. Leaders value employee ideas and support professional growth in a collaborative culture where everyone helps one another.
Requirements
- Previous veterinary client service or reception experience preferred
- At least two years of veterinary experience is recommended
- Outstanding customer service and communication skills
- Strong organizational and multitasking abilities
- Confidence using computers and learning new software
- Positive attitude and commitment to teamwork
- Compassion for clients, patients, and coworkers
- Ability to remain calm and organized in a busy environment
Responsibilities
- Welcome clients and patients with warmth and professionalism
- Answer phones, schedule appointments, and manage multiple priorities throughout the day
- Check clients in and out while maintaining accurate medical records
- Process payments and explain invoices with confidence and compassion
- Communicate clearly with clients regarding appointments, treatment plans, and follow-up care
- Coordinate with doctors and technicians to keep appointments running smoothly
- Maintain a clean, organized, and welcoming reception area
- Help create an exceptional experience for every client who walks through our doors
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
