Client Care Specialist
About The Position
Join our team as a Client Care Specialist and make a meaningful difference for pets and the people who love them. At Veterinary Specialty Hospital of North County, our Client Care Specialists are an essential part of the veterinary care team. You'll be the calm, confident point of contact families rely on while partnering closely with our Emergency and Specialty teams to create a supportive, organized, and compassionate experience from arrival through discharge. As a Client Care Specialist, Veterinary Receptionist, or Veterinary Client Service Representative, you'll support families during routine visits as well as urgent and emotional situations. You'll work closely with veterinarians, Veterinary Technicians, and other hospital teams while managing a fast-paced front desk, high call volumes, patient flow, financial transactions, and ongoing client communication.
Requirements
- 2+ years of veterinary hospital experience required in General Practice, Emergency, or Specialty veterinary medicine.
- Experience must include working within a veterinary hospital environment; animal handling experience alone does not meet this requirement.
- Strong veterinary client service, reception, and communication skills.
- Ability to communicate clearly, compassionately, and confidently with clients and veterinary professionals.
- Strong organization and attention to detail with the ability to manage multiple priorities.
- Comfortable working in a fast-paced specialty and emergency veterinary environment.
- Ability to remain calm and professional when supporting clients through urgent or emotional situations.
- Proactive, collaborative approach to teamwork and client service.
Responsibilities
- Welcome clients, check in patients, and coordinate appointments and emergency cases with the medical team.
- Manage a high volume of incoming calls, callback requests, and client communications.
- Keep clients informed throughout their pet's visit while coordinating updates with technicians and veterinarians.
- Process check-outs, estimates, payments, and other financial transactions accurately.
- Maintain accurate client and patient information within the hospital's practice management system.
- Support families during urgent, stressful, and emotionally difficult situations with compassion and professionalism.
- Complete follow-ups and post-visit tasks to ensure clients feel supported after leaving the hospital.
- Collaborate across Emergency, Specialty, and Client Care teams to maintain efficient hospital and patient flow.
Benefits
- Annual holiday parties, monthly birthday celebrations, and employee appreciation activities
- Monthly hospital newsletter, The Scoop
- Paid volunteering opportunities for community events
- Dedicated Client Care Appreciation Week
- On-site social worker supporting employee well-being
- Partnership with the Purdue Veterinary Technician Program and Ethos-sponsored scholarships
- VetBloom access with free online continuing education and training
- Opportunities for advancement into clinical and leadership positions
- 75% employee pet discount
- Discounted employee feeding programs through Hill's, Royal Canin, and Purina
- Free annual exam, vaccines, and lab work for eligible pets enrolled in our on-site Blood Bank's Blood Donor Program
- Five days of sick time and two weeks of accrued PTO, increasing with tenure
- $100 annual uniform allowance
- Medical, dental, vision, disability, and life insurance options
- Flexible Spending Accounts available after 30 days
- 401(k) with employer contribution
- Employee Assistance Program (EAP), including mental health, financial, legal, and identity theft support
- Double-time pay for working Ethos-observed holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
