BMW Client Care Specialist

BMW of Bloomington•Bloomington, IL

5d•Onsite

About The Position

BMW of Bloomington is looking for a friendly, motivated, and dependable Client Care Specialist to join our team! If you enjoy talking with people, providing exceptional customer service, and working in a fast-paced environment, this could be the perfect opportunity for you! This position plays an important role in creating a positive first impression for our customers, building relationships, and helping connect customers with our sales team.

Requirements

A positive, outgoing personality and a passion for helping people
Strong verbal and written communication skills
Comfortable making and receiving phone calls throughout the day
Excellent organizational skills and attention to detail
Ability to multitask and stay organized in a fast-paced environment
Dependable, punctual, and motivated to succeed
Ability to remain professional and handle customer concerns positively
Basic computer skills and willingness to learn new systems

Nice To Haves

Previous customer service, call center, receptionist, or sales support experience preferred, but not required — we are willing to train the right person!

Responsibilities

Answer incoming customer calls in a friendly and professional manner
Respond promptly to customer inquiries received through our website, email, and other online platforms
Schedule appointments for customers with our sales team
Make outgoing follow-up calls to prospective and existing customers
Build positive relationships with customers and provide an exceptional experience
Maintain accurate customer records and appointment information
Work closely with sales managers and dealership staff to support customer satisfaction and sales opportunities
Assist with general customer service and business development activities