Client Care Specialist | Customer Care and Family Support

Gateway Services • Los Angeles, CA

7d • Onsite

About The Position

The Client Care Specialist is the first point of contact for veterinary clinics and pet parents, providing compassionate, professional support related to pet aftercare services. The role helps families through a difficult time and ensures pets are cared for with dignity. It involves customer service by phone, email, and in person, as well as coordination with Operations and support for pet parent viewings and order pickups when required.

This is an on-site position at a Gateway Care Center in Los Angeles, California. The environment is fast-paced and requires organization, attention to detail, and frequent interaction with veterinary clinics and pet parents. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a stated minimum of 40 hours per week. Previous customer service experience is preferred, and training is provided.

Requirements

• Communicate with empathy and professionalism.
• Pay close attention to detail.
• Remain calm in emotionally sensitive situations.
• Work effectively in a fast-paced environment.
• Work well as part of a team.
• Take pride in delivering exceptional customer service.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Support veterinary clinics and pet parents by phone, email, and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate with Operations to ensure commitments are fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family served.

Benefits

• Industry-leading benefits package
• Competitive hourly pay
• Medical, dental, and vision coverage
• 401(k) with employer matching contributions
• Company-paid life insurance
• Company-paid long-term disability
• Paid vacation and company holidays
• Paid training and career development
• Employee Assistance Program (EAP)
• Gateway CarePath confidential emotional wellness program
• Health Savings Account and Flexible Spending Accounts
• Pet insurance
• Employee Discount Marketplace
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed