Fyzical Fort Lee Hiring Client Care Specialist
About The Position
FYZICAL Therapy & Balance Centers – Fort Lee is a medical, science-based physical therapy and balance organization. Founded in collaboration with physicians, physiologists, and licensed therapists, we deliver prescribed physical therapy and medically based fitness. Our goal is to help every patient move better, feel younger, and reclaim the activities they love. We are seeking a full-time Client Care Specialist to join our Fort Lee clinic. As the first point of contact for every patient, you set the standard for the experience — greeting people warmly, coordinating their care with our clinical team, and making sure each visit runs smoothly from the first phone call onward. This role rewards strong communication, genuine empathy, sharp attention to detail, and the ability to keep a busy front desk organized. If you are looking for more than just your next job, we would love to hear from you.
Requirements
- High school diploma or GED
- Exceptional communication skills, in person and over the phone
- Comfort with computers; familiarity with scheduling or EHR software a plus (we use Prompt EHR)
- Ability to juggle multiple tasks calmly in a busy environment
- Self-motivated, dependable, and able to work both independently and as part of a small team
- A positive, empathetic attitude and a sincere desire to help patients who are often in pain
Responsibilities
- Greet and welcome patients on arrival, setting a warm, professional tone
- Collect new-patient intake information and track referrals
- Manage patient scheduling, reminders, and cancellations
- Coordinate evaluations and appointments with the clinical team
- Verify insurance, track covered and non-covered visits, and collect copayments
- Send paperwork to insurance carriers for coordination of benefits
- Maintain strict patient confidentiality in line with HIPAA
- Other front-desk duties as needed
Benefits
- Paid time off, including vacation and holidays
- Professional development, mentorship, and on-the-job training
- Continuing-education support where applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
