Client Care Specialist - Lincoln Animal Hospital
About The Position
Lincoln Animal Hospital is seeking a Client Care/Receptionist who will build positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.
Requirements
- Genuine care and compassion towards clients and their pets
- Respectful in all interactions
- Exceptional customer service skills
- Ability to screen calls appropriately
- Ability to book appointments
- Ability to take detailed messages
- Ability to provide knowledgeable non-medical information to clients
- Experience in administrative office tasks
- Experience with mail handling (receiving, sorting, distributing, posting)
- Experience drafting memos and other correspondence
- Experience completing reports and other ad-hoc document requests
Nice To Haves
- Experience in the veterinary field
Responsibilities
- Greeting and checking-in clients in a friendly and warm manner
- Receiving incoming calls from current and prospective clients utilizing a courteous and caring approach
- Screening calls
- Booking appointments
- Taking detailed messages
- Providing knowledgeable non-medical information to clients
- Performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting)
- Drafting memos and other correspondence
- Completing reports and other ad-hoc document requests
Benefits
- Flexible schedules
- Competitive Base Salary
- Medical & Dental Insurance
- Life insurance
- Flexible Schedule
- Vacation & Paid Time Off
- 24/7 Employee Assistance Program (mental health, relationship, financial and nutritional support)
- Community wide social platform
- Recognition programs
- Access to veterinary learning platform
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
