Client Care Specialist - Calgary Animal Referral & Emergency Centre

VCA Animal Hospitals • Calgary, AB

4d • Onsite

About The Position

Calgary Animal Referral & Emergency Centre is welcoming a full-time OVERNIGHT Client Care Specialist who is an exceptionally organized multi-tasker and enthusiastic self-motivated individual. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our dedicated team! This position will be on a rotational schedule, typically between the hours of 7pm-6am.

Requirements

• Prior experience in customer service and administrative duties
• Prior knowledge/or ability to learn medical terminology
• Exceptional client service skills
• Empathetic, nurturing and positive attitude
• Skilled in prioritizing needs, open to change and adaptable
• Initiative in carrying out assignments independently
• Attention to detail with above average time management skills
• Must be flexible with rotation overnight schedule

Nice To Haves

• Previous veterinary experience or graduated from an accredited Veterinary Assistant program is preferred

Responsibilities

• Provide exceptional client service and education to pet parents.
• Enhance the client’s experience by coordinating between the clients and members of the medical team.
• Ensure clients and their pets feel welcomed, expertly cared for and appreciated.
• Act as the first and last point of contact, building trust and loyalty with clients.

Benefits

• RRSP Employer 5 % Match Program
• Competitive wages and benefits
• Annual uniform allowance
• Exceptional career development
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• Shopping discounts
• Wellness apps

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed