Client Care Specialist

Meneses Law • Charlotte, NC

1d

About The Position

Meneses Law, an immigration law firm, is seeking a bilingual Client Care Specialist to explain the firm’s services, respond to client questions, and sell legal services. The role combines sales with ongoing client service, including follow-up and acting as a liaison between clients and the firm’s team. The specialist is expected to meet monthly sales goals, use a prescribed script, document interactions, and report client concerns to management. The position requires a professional, ethical, detail-oriented, goal-driven person with strong customer service skills and the ability to handle difficult conversations.

The firm serves clients throughout the United States on matters including adjustment of status, visas, petitions, labor certifications, citizenship, deportation, waivers, DACA renewals, and asylum. The position operates in a business-professional work environment and uses current office technology. Operation hours are 8 a.m. to 5 p.m., with two Saturdays per month for certain positions; this role may require a flexible schedule based on department and company needs.

Requirements

• Bachelor’s degree.
• One year of sales experience.
• A record of meeting and exceeding sales goals.
• Fluency in both English and Spanish.
• Proficiency with Microsoft Office Suite and other relevant data tools.
• Ability to type at least 45 words per minute.
• Excellent verbal and written communication skills, including proper English usage, spelling, grammar, and punctuation.
• Proper phone etiquette.
• Excellent time management, organizational, and prioritization skills, with attention to detail.
• Ability to work independently, take initiative in problem-solving, and meet deadlines in a dynamic, fast-paced environment.
• Ability to collaborate with cross-functional teams and communicate findings effectively.
• Ability to act with integrity, professionalism, and confidentiality.
• Self-motivation, excellent interpersonal skills, and relationship-building and influencing skills.

Responsibilities

• Greet clients and make them feel welcome.
• Sell the firm’s legal services and meet monthly sales goals (KPIs).
• Recommend services according to client needs or preferences.
• Update customer records to document sales.
• Keep up to date with sales trends to improve service and support goal achievement.
• Conduct difficult conversations with clients to encourage them to hire the firm for legal services.
• Close sales and follow up by telephone and email.
• Contribute ideas for improving sales and work with management to implement improvements.
• Provide ongoing customer service and act as a liaison between clients and the Meneses Law team, including weekly or monthly telephone follow-up after clients check in.
• Document conversations and report client concerns to management.
• Follow the prescribed script to ensure consistent, standardized communication.
• Perform other tasks or functions deemed necessary for daily operations.

Benefits

• Medical insurance.
• Employer-paid dental insurance.
• Vision insurance.
• Employer-paid life insurance.
• Two weeks of paid time off.
• Ten paid holidays.
• 401(k) Safe Harbor match.
• Structured training programs.
• Career advancement opportunities.
• Birthday and anniversary rewards.
• Opportunities to participate in volunteer events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level