Veterinary Receptionist - Fisherville, KY

Elk Creek Animal Hospital • Louisville, KY

1d • Onsite

About The Position

Elk Creek Animal Hospital is seeking a Client Care Specialist to join our exceptional team. If you have a passion for animals, enjoy helping people, and thrive in a collaborative environment, we'd love to meet you. We are more than a group of compassionate veterinary professionals—we are a supportive team that believes in working together to provide outstanding patient care and exceptional client service. Every interaction matters, and our Client Care Specialists play a critical role in creating a welcoming, positive experience for both pets and their people.

Requirements

• Passion for customer service and animal care
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Positive attitude and team-oriented mindset
• Attention to detail and commitment to accuracy
• Ability to remain calm and professional in a fast-paced environment
• Previous veterinary or customer service experience is a plus

Responsibilities

• Welcome clients and patients with warmth and professionalism
• Answer phones and assist clients with scheduling appointments
• Support patient check-in and check-out processes
• Communicate hospital services, policies, and recommendations clearly
• Process payments and maintain accurate client records
• Assist with client questions and provide exceptional customer service
• Support daily hospital operations and front desk workflow
• Help create a positive experience for every client and patient visit

Benefits

• Competitive pay
• 401(k) matching
• Tuition support
• Referral bonuses
• Comprehensive medical, dental, and vision coverage
• Supplemental insurance options
• Up to three weeks of paid parental leave
• Generous PTO
• Employee discounts
• Quarterly team bonuses
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays
• Employee Assistance Program
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Accident insurance
• Critical illness insurance
• Hospital insurance
• Short and long-term disability insurance
• Legal plan
• Employee, spouse, and child-dependent life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed