Client Care Representative - The Landmark, NYC

Tiffany & Co.•New York, NY

15h•Onsite

About The Position

The Client Care Representative at The Landmark is a dual client-facing and operations-focused position. You will play a key role in supporting the full client service journey, including welcoming clients, managing repairs, solving problems, and maintaining operational efficiencies. This role serves as a foundation for growth within the Operations function at The Landmark.

Requirements

2 years of prior experience in an administrative business environment
Strong verbal and written communication skills
Strong analytical skills
Proficient in Microsoft applications
Must be available to work flexible hours, including evenings, weekends, holidays, and overtime
Ability to connect with Tiffany clients
Organized and detail oriented
Flexibility to perform different tasks based on day-to-day business needs
Must have authorization to work in the United States

Nice To Haves

A college/university degree
Experience in a technical environment
Additional language proficiencies

Responsibilities

Accurately process, update, and monitor service orders using internal systems, ensuring timely movement through each stage
Execute daily operational tasks such as merchandise intake, cycle counts, transfers, and reconciliation to support back-of-house efficiency
Proactively resolve stock discrepancies and floor negatives same day to maintain smooth store operations
Ensure all inventory is handled in accordance with Tiffany’s operational standards to support 85%+ audit compliance
Maintain awareness of merchandise flow and securely manage client-owned and borrowed product
Serve as a key point of contact for clients throughout the service journey, from intake to updates and final pickup, ensuring communication is timely, clear, and professional
Support repair services by showcasing product knowledge during take-in and guiding clients through service options to meet their needs
Resolve service concerns and escalations with empathy, urgency, and discretion, reinforcing brand trust
Collaborate with Client Advisors to anticipate client needs and personalize each experience
Contribute to overall service excellence by maintaining a Net Promoter Score of 80%+ and achieving a 75%+ charge rate on repair services
Partner with Client Advisors to drive the Sales to Service program by identifying client needs, collecting service insights, and encouraging re-engagement
Use service interactions as opportunities to support future sales and clienteling efforts
Support outreach to clients and align them with appropriate Client Advisors to maximize relationship-building and potential transactions
Maintain strong internal communication with store leadership and colleagues to ensure a consistent, elevated experience across all touchpoints