Client Care Representative - St. Louis, MO (Hybrid)
About The Position
The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America. Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America. As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance. With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices. Agility. Teamwork. Integrity. Service Basic Purpose: The Client Care Representative is responsible for providing exceptional customer service and support to both new and existing clients. This role ensures that every customer interaction is handled with professionalism, empathy, and efficiency, reinforcing the company’s commitment to quality service and client satisfaction. Scope: The Client Care Representative serves as the first point of contact for clients, delivering attentive and personalized support to both new and existing customers. This role is responsible for managing each interaction with professionalism, empathy, and efficiency, ensuring a positive experience that reflects the company’s dedication to exceptional service and long-term client satisfaction.
Requirements
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent written and verbal communication skills.
- Proficiency with NetSuite or similar CRM/ERP systems.
- Familiarity with the elevator industry, terminology, or related service environments.
- Previous call center or contact center experience.
- Prior customer service experience in a client-facing role.
- Experience handling inbound and outbound calls in a professional setting.
Nice To Haves
- Knowledge of additional CRM tools, ticketing systems, or phone systems.
- Bilingual or multilingual communication skills.
Responsibilities
- Answer inbound calls promptly, identify customer needs, and provide accurate information or solutions.
- Act as the first point of contact for clients, offering guidance and product/service knowledge.
- Document customer interactions and update records in the company’s database or CRM system.
- Follow up with customers to ensure resolution of inquiries and maintain long-term relationships.
- Handle billing inquiries, service requests, and general account questions.
- Escalate complex issues to the appropriate department or supervisor while maintaining ownership of the customer experience.
- Support outbound call campaigns as needed (e.g., cross-selling and additional services recommended)
- Maintain knowledge of company products, services, and policies to effectively address client needs.
- Collaborate with team members to improve processes and enhance the overall client experience.
- Uphold a positive, solution-focused attitude in every interaction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
